Warehouse Operations System Planner

Job Description

Job Description

Warehouse Operations Systems Planner

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too.  When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Warehouse Operations  Systems Planner. 

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.  Click Here to Learn More About Radial 

Role Summary: 

The Warehouse Operations Systems Planner ensures the fulfillment center has the system support, processes, and training required to achieve operational objectives; coordinates between systems, fulfillment center, and operations teams to develop and maintain detailed functional requirements and operational process flows; prioritize and manage the delivery, functional testing, and implementation of new functionality and enhancements; manage and validate data integrity; and analyze and evaluate key performance indicators (KPIs) to identify opportunities for continual improvement within the operation and system functionality.   

Responsibilities:  

• Follows all safety guidelines and performs in a safe and careful manner. 
• Troubleshooting and resolving warehouse management system (WMS) and warehouse control system (WCS) issues 
• Vendors point of contact for all WMS/WCS system needs. 
• Monitors all conveyance and automation systems to ensure proper workflow  
• Documents all system changes  
• Responsible for exception reporting for all warehouse functions to include root cause analysis and problem solving 
• Responsible for sales and operational reporting required for the fulfillment center 
• Creates and sends on demand reporting required by the Operations Team 
• Researches all SLA and Aged order discrepancies identified by the KOP reporting team 
• Plan and execute physical/systemic setup for business changes (peak, non-peak, promotion), this includes locations changes, put away logic, pick path/zone adjustments and sku slotting 
• Creates detailed SOPs for any changes to physical/systemic setup driven by the business. 
• The Warehouse Operations Planner is trained in all department processes, and they create and update SOP’s when needed  
• Leads and executes project work as well as client requests (promos, quality and inventory checks, slotting updates, research) 
• Partners with client regarding value added services (VAS) preparation requirements to include creating operational SOP’s 
• Assures that knowledge of potential system changes is shared with Operations Team (waving parameters can be adjusted, etc.) 
• Creates/updates slotting matrix used by Wave Planners to aid in making proper replenishment transactions 
• Monitors aged inventory transactions and investigates as needed 
• Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS) 
• Research and assist with sku issues to include auditing item profiles and on hand inventory 
• Prepares/executes all systemic functions of RTV processing 
• Assist with all client transfers in and out of the facility both operationally and systemically 
• Verifies and completes aged receipt transactions prior to inventory sync to ensure accuracy 
• Responsible for the training and ongoing coaching of Wave Planners 
• Performs the job duties of a Wave Planner if they are absent 
• Reports any failures of associates to follow proper systemic procedures affecting production/SLA agreements  
• Assists with user setup and password resets 
• Assists with training associates 
• Trains associates for new system rollouts  
• Provides information/training to other Radial sites 
• All other duties assigned by supervisor or manager. 

Qualifications:  

• High School diploma or GED 
• Experience, 2-4 years of experience in warehouse, distribution, or manufacturing environment 
• Above average knowledge of all conveyor sortation and other automation 
• Verbal skills/knowledge to describe specific conveyor areas to vendor/maintenance team should replacement parts be needed/installed 
• Initiative – Volunteers readily 
• Seeks increased responsibilities 
• Asks for and offers help when needed 
• Near perfect attendance and punctuality  
• Dependability – Follows instructions, responds to management direction 
• Takes responsibility for own actions 
• Keeps commitments 
• Motivation – Sets and achieves challenging goals 
• Knowledge of department processes and SOPs systems acumen 
• Attention to detail 
• Computer Skills – MS Office Suite and e-Mail etiquette required. 
• Working knowledge of WMS Systems 
• Must be able to lift 50 lbs.  

Travel:  

• This position is not remote. Travel is not required. 

Benefits: 

• Opportunities to develop and explore career advancement 
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding 
• Family planning coverage, including Fertility & Adoption benefits 
• 401K matching after 6 months with immediate vesting 
• Generous PTO  
• Educational assistance and more! 

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law. 

Company Description

We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer expectations by taking on the complexity of your omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.

To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with you to execute your orders, payments, fulfillment, or customer care, your promises become ours.

Company Description

We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer expectations by taking on the complexity of your omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.\r\n\r\nTo bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with you to execute your orders, payments, fulfillment, or customer care, your promises become ours.