Bilingual Customer Service Agent

Job Description

Job Description

RemX is recruiting for Bilingual Customer Service Agent

Bilingual
10am - 7pm M-F
$19 per hour to start
Minimum $20.50 after conversion(possibly more for outstanding talent)
Tentative training start dates between July 27th or August 3rd

Responsibilities and Duties

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to  prevent the need for future contacts, and document interactions through internal systems.
• Troubleshoot customer issues over the phone, chat, and email.
• Maintain a balance between company policy and customer benefit in decision-making.  
• Receive, document, and resolve customer complaints.
• Handle issues in the best interest of both the customer and the company.  
• Meet weekly and monthly KPI expectations.
• Great communication skills and experience working on a team.  
• A friendly and professional demeanor is always.  
• A high attention to detail.
• The ability to multitask.

Critical skills & experience

• Prior experience handling calls in a contact center.
• Excellent tone of voice
• Familiarity with quality assurance
• Listening skills & ability to display empathy towards our customers.
• Well-spoken and able to professionally respond to customers in writing and verbally.
• Detail-oriented and able to follow procedures involving multiple systems.
• Well-versed in Microsoft applications – primarily Word, Excel, and Outlook.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.