Technical Support Analyst I

We're seeking a motivated and people-first Tech Support Analyst (Tier 1) to join our Information Technology team. In this role, you'll serve as the first line of support for employees across the organization — helping resolve technical issues, maintain productivity, and deliver a seamless support experience. Requirements Serve as the first point of contact for employee IT support requests Diagnose and resolve hardware, software, operating system, and connectivity issues Configure, deploy, and troubleshoot laptops, desktops, mobile devices, peripherals, and collaboration tools Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams Manage and resolve support tickets in alignment with service level agreements (SLAs) and departmental standards Support employee onboarding and offboarding activities Maintain accurate records of support requests, troubleshooting steps, asset inventory, and technical resolutions Assist with Microsoft 365 support including Outlook, Teams, SharePoint, and related collaboration tools Contribute to internal knowledge base documentation and continuous improvement initiatives Communicate technical information clearly and effectively to users with varying levels of technical expertise Benefits Generous paid time off and company holidays Comprehensive healthcare coverage Health Savings Account (HSA) with company contributions Company-paid life and disability insurance 401(k) with company match Employee Stock Purchase Plan (ESPP) Tuition reimbursement Paid parental leave #J-18808-Ljbffr IPA