Senior WFM & Forecasting Analyst (Genesys Cloud)

Civic Federal Credit Union in Raleigh is seeking a Senior Workforce Management Analyst to lead advanced forecasting, staffing optimization, and capacity planning for the Experience Center. You will partner with leaders to align member demand with service delivery and drive workforce performance using Genesys Cloud WFM. The role requires 7–9 years of WFM experience in a contact center, strong data analysis skills, and hands-on knowledge of Genesys Cloud CX. #J-18808-Ljbffr Civic Federal Credit Union