Director of Service Solutions

ACI Mechanical & HVAC Sales is looking for a Director of Service to own and scale our HVAC mechanical service business across North America, with a focus on mission critical and data center clients. You will run the service organization as a business including leadership of people, operations, sales, and P&L.

This is a builder's role. You will take an existing, high performing team over four branches and scale it aggressively, stand up new branches in target markets, and grow a recurring maintenance base that our customers trust with their most critical infrastructure.

Key responsibilities

General management and P&L

• Own the service P&L across all branches: revenue, gross margin, labor utilization, and operating expense.
• Set annual budgets and profit targets with the VP of Operations, then hold each branch to them.
• Build the operating rhythm: monthly branch reviews, forecasts, KPI dashboards, and pricing discipline.
• Recruit, develop, and retain branch leaders, service managers, technicians, and sales professionals.
• Create a culture of safety, accountability, and customer ownership across a distributed team.

Service operations

• Deliver preventive maintenance, emergency response, and repair work to mission critical standards, including MOP/SOP/EOP-driven work in live data center environments.
• Standardize dispatch, scheduling, work order, and reporting processes across all locations.
• Drive technician productivity, first-time fix rate, and billable utilization.
• Ensure compliance with safety programs, change management requirements, and customer site protocols.
• Oversee the service technology stack (field service software, CMMS integration, mobile tools).

Sales leadership

• Lead the service sales team and personally own key data center and hyperscale relationships.
• Grow the planned maintenance agreement base, renewal rates, and pull-through repair and retrofit work.
• Build pipeline and forecast discipline; partner with construction and project teams on turnover-to-service handoff.
• Develop pricing, proposal, and contract standards that protect margin and manage risk.

Market expansion

• Lead the launch of new branches in target locations: market assessment, hiring, facilities, licensing, and first customers.
• Build a repeatable branch launch playbook for future markets.
• Identify new geographies and service lines aligned with data center growth corridors.

Objectives and success measures

Success in the first 24 months means a larger, more profitable service business with a recurring revenue core.

• Grow the maintenance base: Contracted PM revenue, agreement count, renewal rate
• Grow total service revenue: Year-over-year service revenue growth
• Hit profit targets: Gross margin and branch operating profit vs. plan
• Scale the team: Headcount growth and retention with safety targets met
• Expand the footprint: New branches open and contributing revenue
• Deliver for mission critical clients: Response-time SLA compliance, zero unplanned outages caused by our work

Qualifications

Required

• 10+ years in commercial HVAC mechanical service.
• 5+ years leading multi-site or multi-region service teams.
• Direct experience delivering service in mission critical environments, with data center experience required.
• Proven P&L ownership, including budgeting, forecasting, and delivering margin targets.
• Track record growing a service maintenance base and leading a service sales team.
• Working knowledge of data center mechanical systems: CRAH/CRAC units, chillers, cooling towers, pumps, controls, and liquid cooling.
• Strong command of safety programs and change management (MOPs, SOPs, EOPs) in live critical facilities.
• Willingness to travel regularly across North America.

Preferred

• Experience opening new branches or launching services in new markets.
• Relationships with hyperscale, colocation, or enterprise data center owners and operators.
• Experience with field service management platforms and KPI-driven operations.
• Background in the trades, controls, or engineering.
• Bachelor's degree in mechanical engineering, construction management, business, or a related field.

Compensation, travel, and work environment

• Base salary: $175,000 - $225,000 annual salary
• Incentive: Annual performance based incentive tied to revenue growth, maintenance base growth, and profit targets.
• Benefits: Medical, dental, vision, 401(k), PTO, vehicle or allowance, ESOP Shares, FSA/HSA
• Travel: 20-50% across North America
• Work environment: Office, field, and customer sites, including active data center and construction facilities with security, safety, and PPE requirements.

Why Join ACI?

ACI Mechanical & HVAC Sales is a 100% employee-owned company with an established presence in the HVAC industry and significant opportunities for growth in mission critical markets.

This position offers the opportunity to lead a service organization, shape its future, expand into new markets, and play a key role in the company's long-term success.

ACI is an equal opportunity employer.