Senior Manager

Senior Manager, Technical OperationsWe are seeking a Senior Manager, Technical Operations to partner closely with the Sales Engineering organization and help scale operational excellence across technical pre-sales.This role is responsible for driving operational rigor, process improvement, technical program coordination, systems alignment, reporting, and cross-functional execution for the Sales Engineering organization. The ideal candidate understands how enterprise infrastructure technical sales organizations operate and can bridge technical teams with business operations, sales, product, services, and GTM leadership.This is a highly cross-functional role requiring a strong operational mindset, technical aptitude, and the ability to create scalable processes in a fast-moving AI infrastructure environment.The successful candidate will work closely with Sales Engineering leadership to improve forecasting visibility, POC management, resource planning, technical readiness, field coordination, executive reporting, and operational scalability.Drive Sales Engineering Operational ExcellenceBuild and improve operational processes that support the Sales Engineering organization globallyHelp scale technical pre-sales operations across complex enterprise and AI infrastructure sales motionsCreate operational rigor around POCs, evaluations, demos, technical validation workflows, and customer readiness activitiesImprove visibility into Sales Engineering engagement, resource allocation, workload, and execution prioritiesTechnical Program & Process ManagementCoordinate cross-functional technical initiatives involving Sales Engineering, Product, Engineering, GSS, Sales, and RevOpsBuild scalable workflows for technical evaluations, customer onboarding support, and solution readiness processesImprove handoff and coordination between pre-sales, implementation, and support organizationsIdentify operational bottlenecks and drive process improvementsReporting, Analytics & Executive VisibilityDevelop dashboards, KPIs, scorecards, and reporting frameworks for Sales Engineering leadershipImprove visibility into POC activity, technical win rates, utilization, engagement coverage, and operational performanceSupport forecasting processes, QBRs, operational reviews, and executive reportingTranslate technical operational data into actionable business insightsSystems & Operational InfrastructurePartner with GTM Applications, RevOps, and technical teams to improve systems and workflowsImprove Salesforce operational hygiene and technical engagement trackingHelp operationalize scalable tooling, automation, and AI-enabled workflowsSupport data quality, process governance, and operational consistency across the SE organizationResource Planning & Organizational ScaleSupport Sales Engineering leadership with capacity planning, territory alignment, and operational prioritizationImprove planning processes for technical coverage, strategic accounts, and customer engagement modelsHelp scale operational support structures as the organization grows globallyCross-Functional AlignmentPartner closely with Sales, Product, GSS, Engineering, Marketing, and RevOps teamsHelp align technical pre-sales execution with business priorities and customer requirementsSupport operational coordination for strategic customer opportunities and complex enterprise engagementsWhat We're Looking ForRequired Qualifications7+ years of experience in Technical Operations, Sales Operations, Sales Engineering Operations, Program Management, or related operational rolesExperience supporting Sales Engineering, technical pre-sales, or enterprise infrastructure organizationsStrong understanding of enterprise hardware, storage, AI infrastructure, cloud, or data center environmentsProven ability to create scalable operational processes and drive cross-functional executionStrong analytical, organizational, and problem-solving skillsExperience building dashboards, operational reporting, and KPI frameworksStrong communication and stakeholder management skillsExperience with Salesforce and operational reporting environmentsPreferred QualificationsExperience in AI infrastructure, HPC, enterprise storage, GPU infrastructure, or cloud platformsFamiliarity with POC management, technical validation workflows, and enterprise solution design processesExperience supporting global technical organizationsExposure to automation, AI-enabled workflows, and operational tooling modernizationExperience operating in high-growth or transformation-stage technology companiesWhat Success Looks LikeImproved operational visibility across the Sales Engineering organizationBetter coordination and scalability for POCs, evaluations, and technical engagementsIncreased efficiency in technical pre-sales executionImproved forecasting and resource planning visibilityStronger alignment between Sales Engineering, Sales, Product, and GSSImproved operational consistency and process maturity globallyIncreased productivity and effectiveness across the SE organization