Customer Service Representative

Customer Supply Chain Support

Working as Full-Time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry-level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

The duties and responsibilities of this position include, but are not limited to:

• Responding and coordinating resources relative to customer requests
• Managing inventory
• Placing and fulfilling orders
• Receiving and shipping inventory
• Executing inventory fulfillment within the customer facility
• Sourcing and quoting new and existing products
• Participating in continuous improvement activities and implementing new business processes
• Monetizing and reporting the value of supply chain management activities to the customer

The following skills and qualifications are required for this position:

• 18 years of age or older, due to the nature of work
• Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
• Excellent written and oral communication skills
• Proficient computer skills
• Demonstrate strong math aptitude, attention to detail and sense of urgency
• Highly motivated, self-directed and customer service oriented
• Be comfortable in a sales-oriented environment
• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
• Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

Possess a current full valid drivers license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed.

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.