Customer Service Representative

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As a Customer Service Representative, you will provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs, policy changes, and billing inquiries while listening for needs they may not have voiced and recommending additional coverages and policies that help protect what matters most to them.

What Makes This Opportunity Exciting?

Compensation & Incentives

• Starting Salary Range: $49,367 to $59,463 annually ($24.50 to $29.51 per hour), based on relevant experience, skills, and qualifications.
• Differentials: +10% for evening shifts and +20% for weekends.

Benefits

• Health and wellness benefits starting Day 1, including medical, dental, vision, flexible spending accounts, and more.
• Accrue Paid Time Off immediately, plus 13 paid holidays annually, including eight fixed and five floating holidays.
• 401(k) with up to a 6% match, vested immediately.
• GEICO Strive, an upfront tuition assistance program offering up to $5,250 annually.

Professional Growth

• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills

Workplace Flexibility

• Complete in-office training, followed by the opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, which provides additional weeks annually to work off-site while meeting location and work guidelines.
• Office Location: 2375 N. Glenville Drive, Richardson, TX

How You'll Make a Difference

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates. Uncover coverage needs and recommend coverages, limits, and policies that fit each customer's situation.
• Problem Resolution: Resolve customer concerns while ensuring a positive customer experience.
• Product Knowledge: Stay informed about GEICO's products and services and identify opportunities to help customers make informed coverage decisions that best meet their needs.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions and trusted guidance that strengthens customer relationships.

What We're Looking For

Experience & Qualifications

• Minimum of three years customer-facing experience required.
• Experience working in a high-volume customer service environment with performance metrics, productivity goals, or KPIs preferred.
• No active insurance license is required at hire. Employees must successfully obtain and maintain the required Personal Lines or Property & Casualty license as part of the role. GEICO provides licensing training and covers exam fees.
• High School Diploma or GED required; college degree preferred.

Core Skills

• Strong customer service, interpersonal, problem-solving, and empathy skills, paired with a consultative approach that builds trust, resolves customer concerns, and helps customers make informed decisions.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.

Availability

• Available to work evenings, weekends, and holidays.

The GEICO Pledge:

Great Company: Protecting customers through life's twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.