Travel Agent - Traverse City, MI

Job Opportunity

Attention military affiliated job seekers - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Full time Exempt/Non Exempt: Hourly

Location Details: Traverse City, MI

Position Schedule / Shift: Monday - Friday 8:30 am 5:30 pm

Position Summary: Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries.

Key Responsibilities:

• Sales Growth & Business Development: Generate new sales, retain existing members and grow ACG's overall book of business through multiple product offerings.
• Drive new business with competitive products and help retain The Auto Club Group's 13+ million members.
• Member Relationship Management: Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
• Receive and champion customer concerns through to resolution.
• Sales Goals & Product Expertise: Achieve assigned travel, membership, and credit card sales goals.
• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
• Travel Planning & Booking Support: Prepare complex and/or large-scale domestic and international travel packages.
• Complete reservations and advise clients regarding documentation requirements.
• Make necessary travel arrangements, including reservations, payment collection, and document processing.
• Lead Generation & Technology Adoption: Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
• Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.