Sr Systems Analyst

About the Role & TeamIf you are reading this, we can guess two things about you: You love bringing technology to people, and you want an opportunity to make magic with the Disney Experiences team. In a day at work, you may attend meetings to improve processes around the globe, troubleshoot integrations with the teams around safety systems and ride control systems, and gather requirements for new location requirements at new attractions.As a Sr. Systems Analyst, your primaryresponsibilityis to provide on-site support, training, troubleshooting,implementationand development as related to the asset management system (Maximo). Other responsibilities will include process support for theWorldwide Safety, Health, Engineering & Sourcing (WSHES)organizationsystemsand technology.You will report to theSrMgr-FOS System Reporting & DLR System Processes.What You Will Do:Managing project tasks for the deployment of Maximo related application across mobile and desktop environmentsFacilitate training for supported systems with users at all levelsAssistusers through training and knowledge sharing to enhance understanding and capabilitiesCommunicate system impairments, outages, and resolution to the user communityGrow team analysts through mentorship, sharing of best practices, and documenting solutionsTroubleshooting general systems maintenance tasks (i.e.,creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)Identifyand seek resolution to issues at all application/network/interface/technology/database levels of supported servicesLeverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)Working a variety of shifts to support deployment schedulesProven ability to work independently with minimal supervisionAutomate internal processes and increase the efficiency of recurring tasksGuiding strategic initiatives for team analysts as Subject Matter ExpertRequired Qualifications & Skills:Proven Database experienceutilizingSQL/Oracle query language, including writing complex queriesSelf-starter with the ability toidentifygaps/needs and work to improve/resolve through necessary channelsUnderstanding of business impacts and emergent issues, prioritizing risk to decrease resolution timeStrives to achieve high customer service satisfactionAbility to complete/prioritize projects autonomously and communicate proactively to ensure leadership awarenessDetail-oriented with solid communication skillsDemonstrated partnering skills with local and distributed work teamsFlexibility to adapt to changing priorities in a dynamic environmentProvideafter hours on-callsupportfor the client group in a team rotationAbility to be flexible with work schedule, including weekends and holidaysComfortable with facilitating/speaking with small to large groups in meeting and training environmentsDemonstrated problem solving skills, as well as continuous improvement process skillsAbility to analyze business solutions to recommend efficient technical needsPreferred Qualifications & Skills:Business Objects, Snowflake, Tableau or other reporting and data management experienceExperience in Enterprise Asset Management (particularly Maximo)Experience with evaluatingcode basedsolutions (Java, Python,.Net)5+ years supporting technology implementations/customer supportEducation:Bachelor’s degree in Computer Scienceor technology related field, or equivalent experience.PreferredEducation:Facilities Management certificationsITIL Foundation certificationsAgile project management certificationsAdditional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educationalopportunitiesand special extras that only Disney can provide. Learn more about our benefits andperksat.The hiring range for this position in California is $105,100.00-$140,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.Reference: