Customer Support Associate (Fully Remote)
A-BLK
New York, NY
- Remote job
We are looking for a Customer Support Associate to provide high-quality support for a complex software platform. The ideal candidate delivers a warm, human support experience rather than scripted interactions. Work from home with a schedule of Monday to Friday, 9:00PM to 6:00AM Manila time. US holidays are observed according to the client holiday calendar. Responsibilities: Handle inbound customer support concerns through phone and email in a timely manner. Assist with login issues, account concerns, and guide users with varying technical levels. Document cases clearly and escalate complex issues when needed. Qualifications: At least 1-3 years of experience in customer service, technical support, or help desk. Excellent English communication skills and a customer-first approach. A-BLK We provide a complex software platform used in residential communities. Our customer support team values warm, human support, patience, and continuous learning. #J-18808-Ljbffr A-BLK
Vacancy posted 2 days ago
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