Member Service Representative

MEMBER SERVICES REPRESENTATIVE – Front Desk Associate (Part Time or Full Time, Hourly) Location: 411 Mid Rivers Mall Dr, Saint Peters, MO 63376 Reports to: Managing Partner / Assistant General Manager Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike. They are passionate about fitness and excited to serve others, helping to deliver our purpose “to enrich the lives of others through the power of well-being.” The role requires strong communication, multitasking, and adherence to club procedures. Responsibilities Greets all members & guests warmly, demonstrating the Crunch SLA process. Assists with membership, retail and tanning product sales. Promotes membership privileges including tanning, group fitness, small group training and childcare. Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards. Checks in all members and guests in accordance with company procedures, resolving any member check‑in alerts. Answers phones courteously and professionally. Communicates special events to members and guests. Facilitates all member requests or forwards to a manager. Maintains a professional and courteous disposition. Is an expert in all club facilities, services, programs and schedules/hours of operation. Maintains a clean and organized work area. Operates all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales. May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility. Performs opening and closing checklist and duties. Required Skills & Experience Minimum 1 year of experience in a service‑oriented position preferred. Ability to communicate effectively with proficiency in reading and writing. Strong customer service orientation. CPR/AED certification required (may be obtained within 30 days of hire). Physical Requirements Must be able to lift or move up to 50 lbs. Physical effort required includes prolonged standing and walking. Education Requirements High school diploma or GED required. Compensation (Hourly) Hourly plus commission. Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full‑time positions. Basic life and AD&DD. HSA. Short‑term disability. Free gym membership. Travel No travel required.

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer and complies with ADA regulations. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. UDT does not offer visa sponsorship; applicants must be authorized to work in the United States. #J-18808-Ljbffr Crunch Fitness - Undefeated Tribe