Veterinary Technician Lead

Job Description

Floor Lead Veterinary Technician

Position Title: Floor Lead Veterinary Technician
Department: Clinical Operations
Reports To: Practice Manager & Medical Director
Employment Type: Full-Time


Position Summary


The Floor Lead Veterinary Technician is responsible for coordinating the daily flow of patients, supporting the veterinary team, and ensuring exceptional patient care and client service. This role serves as a clinical leader on the hospital floor, providing mentorship, guidance, and real-time support to veterinary technicians and assistants while helping maintain efficiency and adherence to hospital standards.


The ideal candidate is a skilled veterinary technician with strong leadership abilities, excellent communication skills, and a passion for developing team members and delivering high-quality medicine.


Essential Duties and Responsibilities

Clinical Leadership

• Serve as the primary clinical lead during assigned shifts.
• Coordinate patient flow between appointments, treatment, surgery, and discharge.
• Support veterinarians during examinations, diagnostics, treatments, and surgical procedures.
• Ensure patient care standards and hospital protocols are consistently followed.
• Monitor patient safety and quality of care throughout the hospital.

Team Support & Development

• Provide day-to-day guidance, coaching, and mentorship to veterinary technicians and assistants.
• Assist with training and onboarding new team members.
• Help identify workflow challenges and implement solutions.
• Foster a positive, collaborative, and accountable team culture.
• Serve as a resource for clinical questions and technical skill development.

Operations & Workflow Management

• Assign and prioritize daily tasks to ensure smooth hospital operations.
• Assist with managing treatment and appointment schedules.
• Monitor staffing needs and communicate operational concerns to leadership.
• Ensure treatment areas, exam rooms, and equipment are clean, stocked, and functional.
• Support inventory management and supply organization.

Client Service

• Promote exceptional client communication and patient advocacy.
• Assist with client education regarding treatments, medications, and discharge instructions.
• Address client concerns professionally and escalate issues when appropriate.

Qualifications

Required

• Minimum 3 years of veterinary clinical experience.
• Advanced technical skills including venipuncture, catheter placement, radiology, laboratory procedures, anesthesia monitoring, and patient nursing care.
• Strong organizational, communication, and leadership skills.
• Ability to multitask and adapt in a fast-paced environment.

Preferred

• Previous lead, supervisory, or mentoring experience.
• Experience with electronic medical records and practice management software.

Competencies

• Leadership and team development
• Clinical excellence
• Problem-solving and decision-making
• Communication and conflict resolution
• Time management and prioritization
• Adaptability and professionalism

Physical Requirements

• Ability to lift and restrain animals up to 50 pounds independently and larger animals with assistance.
• Ability to stand, walk, bend, kneel, and lift for extended periods.
• Exposure to animal-related hazards, including bites, scratches, and zoonotic diseases.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off
• Continuing education support
• License and professional dues reimbursement
• Employee pet care discounts
• 401(k) and retirement benefits
• Growth and leadership development opportunities

Why Join Us?


As a Floor Lead Veterinary Technician, you'll play a vital role in shaping team success, enhancing patient care, and creating an outstanding experience for clients and pets. This is an excellent opportunity for a technician who enjoys leadership while remaining actively involved in patient care and hospital operations.


$25.00-$29.00

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.