Call Center Representative

Bilingual English / Spanish preferred Be the calm in someone's day. High-Volume Work. Multi-tasking. A Critical Support Role. Customer Service Representative - Call Center Operations Hourly Rate: $21 per hour This role supports customers through timely, accurate, and professional service in a fast-paced call center environment. As a Customer Service Representative, you will handle inbound calls, resolve issues, and process service requests that directly impact customer satisfaction and daily operations. Why This Role Matters Customer Service Representatives are the front line of our organization. Your ability to provide accurate information and resolve customer concerns helps keep operations running smoothly and customers supported. What You'll Do Handle a high volume of inbound customer calls Answer questions related to service, billing, and scheduling Process payments, service changes, and work orders Document customer interactions accurately Work within established quality and productivity standards What We're Looking For Customer service or call center experience Strong communication and problem-solving skills Ability to work in a structured, metric-driven environment Reliable attendance and schedule adherence Bilingual English / Spanish preferred Pay & Schedule Hourly pay Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime may be required based on business needs Benefits Medical Dental Vision 401(k) with company match Paid Time Off (PTO) Sick Pay About Us CR&R Incorporated is one of Southern California's leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability. Equal Employment Opportunity Statement CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

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