Client Services Director

About the Role Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise. As a Client Services Director , you'll provide strategic leadership across two key client accounts—one focused on Medical Affairs and the other on Commercial/Promotional . You'll serve as a trusted partner to senior client stakeholders, overseeing the successful delivery of complex, integrated programs while ensuring exceptional client service, operational excellence, and commercial performance. Working closely with cross-functional teams, you'll shape account strategy, identify opportunities for growth, mentor high-performing Client Services teams, and play an active role in strengthening long-term client partnerships. Here's What You'll Be Doing Lead the strategic direction and day-to-day oversight of one Medical Affairs account and one Commercial account, ensuring high-quality delivery across a range of integrated medical communications initiatives. Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex conversations and business challenges. Partner with Scientific Services, Creative, Digital, and Operations teams to develop and deliver impactful solutions that align with client objectives. Oversee financial performance across your portfolio, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth. Lead, coach, and develop Client Services team members, creating a collaborative, inclusive, and high-performing environment. Champion operational excellence by implementing best practices, improving delivery processes, and driving continuous improvement across your teams. Support new business opportunities by contributing to proposals, pitches, and onboarding activities while identifying opportunities to expand existing client partnerships. Collaborate with senior leadership to support broader business initiatives, team development, and strategic planning. Stay ahead of industry trends across Medical Affairs, Commercial, omnichannel engagement, and AI, bringing innovative thinking to clients and internal teams. About You Extensive Client Services experience within a medical communications agency, with experience leading Medical Affairs and/or Commercial pharmaceutical accounts. Proven success managing complex, strategic client relationships and serving as a trusted advisor to senior stakeholders. Strong commercial and financial acumen, with experience managing account budgets, forecasting, profitability, and organic growth. Experience leading and developing high-performing client services teams while fostering collaboration across multidisciplinary groups. Demonstrated success leading integrated medical communications programs, balancing multiple priorities while delivering exceptional client service. Confident supporting business development activities, including proposals, pitches, and expanding existing client partnerships. Strategic, collaborative, and solutions-oriented, with excellent communication and stakeholder management skills and a passion for developing people. Health coverage 401(K) matching PTO In addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with Friday socials across our offices, regular wellbeing weeks, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world. Our Pledge At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success. Nucleus Global is not accepting unsolicited résumés from search firms for this employment opportunity. Regardless of past practice, all résumés submitted by search firms to any employee of Nucleus Global and its affiliated companies by email, the Internet or in any form — without a current signed fee agreement for that position (as authorised by the Recruitment Manager) — will be deemed the sole property of Nucleus Global, and no fee will be paid in the event you are hired as a result of the referral or through other means. Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services. The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation

$145,000 - $185,000 USD

Inizio is committed to providing an environment where everyone has the confidence to be themselves and thrive. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded in an anonymized format and maintained in a confidential file separate from personnel records. As set forth in Inizio's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. By checking this box, I consent to Nucleus Global collecting, storing, and processing my responses to the demographic data surveys above. We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. #J-18808-Ljbffr Nucleus Global