Dairy Supervisor

Overview The Dairy Supervisor is responsible for supporting the Dairy Manager (or Store Management) in overseeing all dairy department operations. This role ensures product freshness, proper merchandising, inventory control, and excellent customer service while leading associates to meet sales, profitability, and operational goals. Key Responsibilities Operational Execution Oversee daily dairy department activities including stocking, rotation, and merchandising Ensure all products meet freshness, quality, and dating standards Maintain proper temperature control and storage conditions Monitor inventory levels and assist with ordering to ensure in-stock conditions while minimizing shrink Execute planograms, displays, and promotional builds Customer Service Excellence Provide exceptional customer service and product knowledge Assist customers with product selection and inquiries Resolve customer concerns promptly and professionally Support department sales through suggestive selling and strong product presentation Team Leadership & Development Supervise, train, and support dairy associates Provide ongoing coaching and performance feedback Promote a positive, productive, and team-focused work environment Assist with scheduling to meet operational and labor needs Sales & Inventory Management Support achievement of department sales, margin, and shrink targets Ensure accurate pricing, signage, and labeling Identify opportunities to improve sales, reduce waste, and increase efficiency Food Safety & Compliance Ensure compliance with food safety standards and company policies Maintain proper handling and rotation practices (FIFO) Monitor and log temperatures for refrigerated products Keep department clean, organized, and audit-ready Qualifications High school diploma or equivalent required Previous grocery, dairy, or retail experience preferred Leadership or supervisory experience preferred Strong organizational and communication skills Ability to work in a fast-paced environment Flexible schedule including nights, weekends, and holidays Physical Requirements Ability to stand, walk, bend, and lift throughout the shift Frequent lifting up to 40 lbs; occasional heavier lifting with assistance Work in cold environments (refrigerated coolers) Key Competencies Customer Focus Product Freshness & Quality Control Team Leadership Organization & Time Management Attention to Detail Problem Solving #J-18808-Ljbffr