Relationship Banker - Irving and 24th Branch - Bilingual in English and Cantonese Preferred - S[...]

Job Description At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting‑edge financial technology combined with friendly and attentive service. You will lead in acquiring, managing, and retaining meaningful relationships with clients, offering thoughtful solutions that help address their financial needs and contribute to the success of the branch. Responsibilities Put clients first and exceed their expectations – deliver attentive and friendly service, creating a welcoming environment. Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations. Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs. Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want. Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs. Adhere to policies, procedures, and regulatory banking requirements. Required Qualifications, Capabilities, and Skills 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results. Ability to create memorable experiences for our clients – elevate the client experience. Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs. Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience. Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training. High school degree, GED, or foreign equivalent. Minimum licensing requirements: Securities Industry Essentials (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses. All unlicensed applicants must obtain their licenses through JPMC’s licensing program within 180 days of hire; study materials and support provided. Ability to work branch hours including weekends and some evenings. Preferred Qualifications, Capabilities, and Skills College degree or military equivalent. Experience adhering to banking policies, procedures, and regulatory requirements. Bilingual in English and Cantonese. Compliance Requirements This position is subject to the Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer is contingent on JPMC’s review of your criminal conviction history, credit report, NMLS information, and any other relevant data. A felony conviction within the last seven years will disqualify you from consideration. In addition, the position requires NMLS registration under the SAFE Act of 2008. Upon active employment with JPMorgan Chase, you will be required to register or update your NMLS registration. Compliance with the SAFE Act—including successful registration immediately after your start date, timely renewal, and required updates—is mandatory for continued employment. This position is also subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries. Equal Opportunity Employer Chase is an equal‑opportunity employer and places a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. About the Team Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth and offer the most‑used digital solutions while ranking first in customer satisfaction. #J-18808-Ljbffr JPMorganChase