Branch Manager 1

Job Description

Job Description

Description:

Join Our Team at MTC Federal Credit Union!

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness.

We are currently seeking a dynamic Branch Manager I to join our team and help drive our mission forward.

About the Role

The Branch Manager I is responsible for leading branch operations, developing a high-performing team, and delivering an exceptional member experience. This role ensures policies and procedures are followed while driving growth, strengthening relationships, and supporting the financial well-being of our members.

What You’ll Do

• Lead, coach, and develop branch staff to drive performance, accountability, and engagement

• Oversee daily branch operations to ensure efficiency, accuracy, and compliance

• Process member loan applications within established policies

• Promote financial wellness through member education, coaching, and relationship building

• Build and maintain strong relationships with members, community partners, and stakeholders

• Resolve member concerns and ensure a positive service experience

• Train and develop team members to stay current on products, services, and procedures

• Ensure accuracy in cash handling, daily balancing, and operational controls

• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

• Monitor industry trends to keep products and services competitive

What We’re Looking For

• Leadership experience in banking, credit union, or financial services

• Strong coaching, team development, and performance management skills

• Experience with branch operations, lending, and member service

• Ability to build relationships and drive community engagement

• Strong problem-solving, decision-making, and communication skills

• Commitment to delivering exceptional member service and financial wellness

What Success Looks Like

• Branch consistently meets or exceeds sales, service, and operational goals

• Team members are engaged, well-trained, and performing at a high level

• Members receive prompt, professional, and personalized service

• Strong member relationships lead to increased retention and growth

• Branch operations run efficiently with minimal errors or losses

• Financial wellness conversations are integrated into the member experience

• The branch is viewed as a trusted partner within the community

Why Join Us?

• Opportunity to lead a branch and make a direct impact on member experience

• Collaborative, supportive team environment

• Professional development opportunities

• Competitive base pay and incentive opportunities

• The ability to make a meaningful difference in your community

About MTC Federal Credit Union

MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making.

Core Values:

• Accountability: We deliver on our commitments, take initiative, and seek solutions

• Respect: We treat everyone with fairness, dignity, and engaged listening

• Hard Work: We go the extra mile to support our members and each other

• Passion: We bring energy and enthusiasm to everything we do

• Genuineness: We build authentic relationships through honesty and care

Perks:

• Competitive paid time off & holidays

• Vision insurance

• Dental insurance

• Health insurance

• 401(k) matching & discretionary contribution

• Disability insurance

• Career advancement opportunities

• Competitive base pay and incentive plan

• And more!

Requirements:

Experience : 1-3 years of similar or related experience

Education :(1) A two-year college degree, or (2) a completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50lbs.