Order Processing Coordinator

Job Responsibilities:

• Strong customer focus.
• Provide our customers with the highest levels of customer service in a demanding and challenging environment on a consistent daily basis.
• Manage service and service sales orders to ship day of order being booked when stock is available in local warehouses.
• Prioritize logistics needs when necessary; communicate with warehouse operations and logistics team to in order to meet delivery requirement.
• Follow existing processes and procedures to ensure daily execution of operating standards and service level agreements.
• Ability to effectively communicate with professionalism and positive attitude with various individuals/groups.

Skills:

• Must possess thorough understanding of customer service, supply chain, logistics and transportation method service requirements in order to ensure optimal day-to-day management of orders.
• Ability to work in a dynamic, fast past and global environment.
• Detailed and multi-task oriented, strong interpersonal skills, critical thinking, and problem-solving skills.
• Experience with logistics, ERP, and warehouse related software.

Education/Experience:

• Priority setting – functions effectively in a fast paced and dynamic environment, ability to focus on what is important, copes with change, can shift gears when necessary.
• Decision making / Problem solving – can make decisions in a timely manner based on analysis and good judgment that suits customer’s demand.
• Utilizes logic to solve issues and look beyond the scope to provide the upmost customer satisfaction.
• Understand how to get things done within our network.
• Drive for positive results – pushes for results that exceed expectations.