Host/Cashier

Job Summary As the Host/Cashier, you are the first point of contact for guests and play a vital role in shaping their dining experience. You set the tone with a warm welcome, manage seating and guest inquiries, and handle financial transactions accurately. Your attention to detail, professionalism, and guest‑focused attitude help ensure efficient service and a smooth dining operation that aligns with company service standards. Responsibilities Provide timely and courteous guest service consistent with the company's guest service culture. Greet guests with a warm welcome and promptly escort them to their seats. Accurately manage assigned bank, obtain change as needed, and notify surveillance when transporting funds. Answer phones professionally, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable. Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems. Assist guests with information regarding hotel services, features, and local attractions. Ensure cleanliness and readiness of the entrance, tables, menus, and stations; report and correct deficiencies. Recognize and accommodate VIP arrivals and special requests. Provide friendly departing remarks and invite guests to return. Demonstrate sound judgment under pressure and strong organizational skills. Maintain confidentiality of guest information and company data. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position. Perform other duties as assigned. Qualifications 6 months of experience in a full‑service dining venue preferred. Ability to follow instructions and complete tasks accurately in a fast‑paced environment. Strong communication skills and willingness to work as part of a team. Committed to fostering a respectful, inclusive, and safety‑conscious work environment. Ability to access and input information using a moderately complex computer system. Requirements At least 18 years of age. High school diploma or equivalent preferred. Ability to effectively communicate in English, both written and verbal. Obtain and maintain all work cards as required by the company. Verify right to work in the United States. Work Cards Required based on property location or regional regulations. Physical Requirements Occasionally push/pull up to 25 lbs. Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels. Occasionally squat, kneel, reach, bend, twist. Occasionally sit and work at a desk or computer. Frequently standing and walking. Ability to communicate using in‑person speech, radios, and telephone. Ability to hear, understand, and distinguish speech and/or other sound in person. Ability to distinguish between shades of color. Ability to use tools or equipment requiring a high degree of dexterity. Work Environment Indoor Noisy Bright flashing lights Extreme heights Extreme hot and cold temperatures Slippery surfaces Exposure to dust, fumes, and/or gases. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this classification. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. #J-18808-Ljbffr Golden Entertainment, Inc.