Customer Service Account manager

Job Summary: We are seeking a Customer Service Account Manager for a direct hire opportunity in Temecula, CA. This role is ideal for a customer‑focused professional with experience supporting orders, coordinating projects, and managing client communication in a fast‑paced manufacturing, printing, packaging, graphics, or production environment. The Customer Service Account Manager will serve as a key point of contact for customers throughout the package manufacturing process, helping ensure orders are entered accurately, artwork and production milestones stay on track, and customers receive timely updates from file submission through final delivery. This opportunity offers a collaborative, team‑oriented work environment where communication, organization, accountability, and strong client service are highly valued. Candidates who enjoy building relationships, solving problems, coordinating with multiple departments, and contributing to a smooth customer experience will find this role especially rewarding. Key Responsibilities Serve as the primary contact for customer inquiries, order updates, scheduling changes, and service‑related questions. Create accurate sales orders from customer purchase orders and ensure specifications, approvals, delivery details, and documentation are complete. Coordinate with art, procurement, logistics, production, and shipping teams to keep customer jobs moving on schedule. Track order status, follow up on artwork and production milestones, and proactively communicate potential delays or changes to customers and internal teams. Resolve order discrepancies, documentation concerns, specification issues, material questions, and scheduling conflicts with professionalism and urgency. Maintain accurate customer notes, job records, delivery instructions, and project updates in Excel, ERP, and project management systems. Compensation and Benefits $24 to $28 per hour. Direct hire opportunity. Location: Temecula, CA. For temporary assignments lasting 13 weeks or longer, major medical, dental, vision, 401(k), and any statutory sick pay where required are offered. Equal Opportunity Employer / Disabled / Protected Veterans AppleOne is an equal opportunity employer and does not discriminate on the basis of age, color, creed, color, disability, gender, gender identity or expression, gender clarity, protected veteran status, nationality, race, religion, sex, sexual orientation, or any other non‑lawful discrimination. The Know Your Rights poster is available here: The pay transparency policy is available here: AppleOne participates in the E‑Verify program as required by law; learn more at We consider qualified applicants regardless of criminal histories, consistent with legal requirements, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Qualified applications with arrest or conviction records will be considered in accordance with applicable Fair Chance laws and ordinances. #J-18808-Ljbffr AppleOne Employment Services