Dispatcher - Scheduling

Job Description

Job Description

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.  Fire Systems Inc, part of the Altus Fire & Life Safey family of companies, located in Dartmouth, MA is looking for a Dispatcher to join our team!

The Dispatcher owns scheduling for the branch — the master inspection calendar for every site under contract, the daily schedule and route plan, recurring visit booking, reschedules, and site access confirmation. The role keeps contracted inspection deadlines on track by running forward-looking jobs and escalating at-risk work early.  The position reports to the Division Manager, and works closely with technicians, customers, vendors, branch management, and corporate resources. It is a non-exempt, branch-based role in a fast-paced service environment where priorities shift daily.

Why Join Us?

• Competitive pay: $32.00 - $35.00 per hour 
• Comprehensive health and wellness benefits 
• Retirement savings opportunities 
• Paid time off and holidays 
• Ongoing technical training and professional development 
• Career advancement opportunities within a growing national organization 
• Supportive team environment focused on safety, quality, and customer service

Responsibilities Master Calendar & Inspection Scheduling

• Own the master inspection calendar for every site under contract, and book recurring visits so contracted requirements are met
• Run 30/60/90-day look-aheads and escalate at-risk inspection deadlines before they slip
• Handle reschedules and scheduling escalations, and keep the calendar the single source of truth for branch scheduling

Daily Schedule & Routing

• Build and hold the daily schedule, assigning routes and crew assignments
• Sequence routes to cut drive time and maximize inspections per day
• Match work to technician certifications, availability, and geography

Site Access & Schedule Communication

• Confirm site access for every scheduled visit, including contacts, hours, badging, and escort requirements
• Communicate schedule commitments and changes to customers, technicians, and the Service Manager
• Keep appointment and schedule data current in ServiceTrade — schedule data only; job records and asset data stay with Internal Sales

KEY PERFORMANCE INDICATORS Success is measured by on-time inspection performance, schedule stability, and productive use of technician time. KPI What It Measures On-Time Inspection Rate % of contracted inspections completed on time Schedule Adherence % of scheduled technician appointments kept as dispatched Avg Travel / Productive Time Drive time as a share of technician productive hours Reschedule Rate % of scheduled appointments moved after the schedule is released WHAT YOU BRING

• Strong organization, scheduling, and follow-through in a fast-paced environment
• Professional communication with customers, vendors, and internal teams
• Ability to manage multiple priorities and adapt as operational needs change
• Comfort working in ServiceTrade or a comparable scheduling and work-order platform
• Strong attention to detail and a commitment to accurate documentation
• Ability to work collaboratively across departments and with field personnel
• Discipline to hold a released schedule under pressure and escalate at-risk deadlines early

Required Skills

• Experience in property management, facilities, vendor coordination, customer service, dispatch, or a related operational environment
• Experience coordinating multiple vendors, locations, schedules, or service requirements
• Ability to develop working knowledge of fire and life safety inspection cycles, scheduling requirements, and company processes
• High School Diploma or equivalent required; additional coursework or certification is an asset
• Proficiency with Microsoft Office — particularly Outlook and Excel — and the ability to learn scheduling and work-order platforms quickly (ServiceTrade experience is an asset)
• Accurate data entry and recordkeeping skills, with the discipline to keep systems current
• Strong written and verbal communication skills
• Ability to work independently, prioritize competing requests, and follow through without close supervision
• Availability to support occasional after-hours or emergency scheduling needs as business requires
• Valid driver's license and reliable transportation