Operations Support Specialist

Operations Support Specialist

Bank First Manitowoc - Manitowoc, WI 54220

Description

Why Work at Bank First

At Bank First, we're not just a bankwe're a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the "Best Banks to Work For". We combine professional excellence with a culture that truly values people. When you join Bank First, you're joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You'll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You're part of a culture built on respect, collaboration, and empowerment

At Bank First, you don't just fill a roleyou make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role: Operations Support

The Operations Support Services provides centralized operational support to more than 50 branch locations by coordinating mail services, equipment maintenance, vendor scheduling, and day-to-day branch support. This position serves as a primary point of contact for branches requiring operational assistance, ensuring timely resolution of equipment issues, effective communication with service providers, and efficient coordination of branch support activities. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced banking environment.

Key Responsibilities

• Manage all incoming and outgoing corporate mail, ensuring timely processing and distribution.
• Prepare, organize, and coordinate daily branch courier bags for internal drivers and branch deliveries.
• Serve as the primary point of contact for branch operational support requests received via phone, email, and internal communication channels.
• Coordinate and schedule service calls with third-party vendors for branch equipment, including:
• ATMs
• Instant issue debit card printers
• Check scanners
• Currency counters
• Coin equipment
• Signature pads and other operational equipment
• Maintain preventive maintenance schedules and service records for branch equipment.
• Track vendor performance and follow up to ensure timely completion of repairs and maintenance.
• Troubleshoot equipment issues with branch staff, providing remote support and determining when vendor service is required.
• Maintain inventory of operational equipment, supplies, and replacement parts as needed.
• Document service requests, maintenance activities, and equipment issues in designated tracking systems.
• Communicate equipment outages, service updates, and operational information to affected branches.
• Collaborate with Operations, Information Technology, Facilities, Security, and branch management to resolve operational issues efficiently.
• Assist with branch openings, relocations, remodels, and equipment deployments as assigned.
• Recommend process improvements that enhance operational efficiency and branch support.
• Perform other operational support duties as assigned.

Qualifications

What We're Looking For

• High school diploma or equivalent required
• Minimum of 2 years of banking operations, branch operations, facilities coordination, or related operational support experience preferred.
• Strong customer service and interpersonal communication skills.
• Excellent organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Strong problem-solving and troubleshooting abilities.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience coordinating with vendors and managing service requests is preferred.
• Ability to work independently while collaborating effectively with multiple departments.

Knowledge, Skills, and Abilities

• Ability to communicate professionally with employees, vendors, and management.
• Strong attention to detail and follow-through.
• Ability to maintain accurate records and documentation.
• Effective time management and organizational skills.
• Ability to remain calm and responsive when handling urgent operational issues.
• Commitment to providing exceptional internal customer service.

Working Conditions

• Primarily office-based with occasional travel to branch locations as needed.
• Regular use of computers, telephones, and office equipment.
• May occasionally lift or move equipment and supply shipments up to 40 pounds.
• Standard business hours with occasional flexibility to support operational needs.

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based bankinggetting to know our guests personally and helping them create lasting value.

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.

Our Values

Relationship Based | Community Focused | Innovative Solutions | Value Driven

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.