Field Service Dispatcher

Assign Field Service Engineers to service requests via the Service Management System with tentative dates Schedule onsite field services with end-user customers by phone and email Confirm onsite dates with customers and field engineers Adjust engineer schedules and customer visits as needed Ensure onsite requirements, equipment, technical equipment, and spare parts are available and delivered to customer sites Place, track, and follow up on spare-parts orders Assist with Field Service Engineer van-stock inventory management Create and update service orders, SMS/ERP records, customer master records, and contact information Review and monitor open service orders requiring scheduling Prepare quotations for onsite system repairs with Technical Support assistance Coordinate with Service Support, Field Service Engineers, and Management on open service orders and onsite activities Requirements High School Diploma/GED required College Degree preferred 2+ years of experience in customer service, dispatching, or scheduling Beginner's experience with Microsoft Office, including Word, Excel, and Outlook SAP/ERP experience preferred Service Management System experience preferred Ability to take ownership of processes Independent, professional, and self-driven Effective and efficient written and oral communication skills Strong organizational skills Attention to detail Strong ability to multi-task Ability to triage and problem solve Identification with Sartorius core values: Sustainability, Openness, and Enjoyment Core Competencies Demonstrates strong organizational and communication skills while effectively managing service requests and coordinating with Field Service Engineers and customers. Proficient in scheduling, inventory management, and utilizing Service Management Systems and ERP tools. Highest-signal resume keywords Customer Service Experience Dispatching Skills Service Management System Experience SAP/ERP Experience Effective Communication Skills ATS Optimization Keywords Hard Skills Scheduling Inventory Management Service Order Creation Quotation Preparation Multi-tasking Problem Solving Soft Skills Attention to Detail Organizational Skills Self-driven Professionalism Certifications & Qualifications High School Diploma GED Industry Keywords Field Service Onsite Services Customer Interaction Technical Support Sartorius Core Values Tools & Technologies Microsoft Office Service Management System SAP ERP #J-18808-Ljbffr