Executive Housekeeper

DESCRIPTION

POSITION TITLE: Executive Housekeeper

REPORTS TO: General Manager

ABOUT AVID HOTEL MEMPHIS SOUTHAVEN

The Avid Hotel Memphis Southaven, managed by Vista Host Management & Development


Company, is known for its modern and welcoming environment. We offer 100+ rooms


designed with a commitment to simplicity, comfort, and quality. Our hotel is conveniently


located just minutes from Memphis International Airport and the vibrant Southaven Towne


Center, making it an ideal choice for business and leisure travelers alike. As a top-rated


property on TripAdvisor, our dedication to guest satisfaction is unwavering, creating a


positive experience that keeps guests coming back.

POSITION SUMMARY

The Executive Housekeeper is responsible for managing and coordinating the resources,


tasks, requirements, systems, and processes related to housekeeping and laundry


operations. This role focuses on creating an energized and positive work environment while


delivering exceptional guest service.

WHO IS THIS POSITION FOR?

The Executive Housekeeper role is ideal for someone who:

• Has a strong background in housekeeping management, with a focus on delivering


high-quality service.

• Is a proactive leader who can effectively manage a diverse team while maintaining


efficiency and productivity.

• Thrives in a hands-on role, ensuring both front-line and behind-the-scenes areas are


well-maintained.

• Communicates effectively and maintains a professional demeanor in all guest,


team, and interdepartmental interactions.

• Is passionate about maintaining high standards of cleanliness and safety


throughout the property.

WHY WORK FOR US?

• Quarterly Bonus Program with Competitive Salary

• Vacation / Sick / Bereavement / Holiday Pay

• Health/Vision/Dental Insurance

• Life / STD Insurance

• 401k Program

• Employee Discounts (Brand Hotels & Company Hotels)

• Free, Third-Party Employee Assistance Program (personal and professional)

• Opportunities for growth within the Vista Host portfolio

DUTIES AND RESPONSIBILITIES

• Ensure sufficient staffing levels to meet daily business demands, managing


productivity and efficiency in line with labor models.

• Actively recruit and hire for all housekeeping positions.

• Oversee departmental staffing, training, and budgeting for effective planning and


organization.

• Approach interactions with guests, employees, and team members in a professional


and personalized manner.

• Maintain ongoing communication with hotel department heads and the front desk


regarding guest requests and the overall condition of rooms and public areas.

• Facilitate effective communication within housekeeping and laundry teams to


ensure consistency and clarity of objectives.

• Uphold a professional image, demonstrating strong leadership skills and a focus on


safe, efficient hotel operations.

• Manage guest arrival, departure, and special needs coordination.

• Foster rapport with hotel guests, handle special arrangements, and encourage


feedback throughout their stay.

• Oversee inventory, ordering supplies, and linens for the housekeeping department.

• Train housekeeping personnel on safety and standard operating procedures.

• Supervise and inspect the cleaning of guest rooms, public areas, and back-of-house


spaces, ensuring compliance with safety and cleanliness standards.

• Issue supplies and equipment as needed and participate in regular inventories to


maintain appropriate supply levels.

• Maintain knowledge of proper equipment use, chemical usage, and linen care.

• Implement necessary changes to enhance service quality and operational


efficiency.

• Inspect rooms and areas, ensuring adherence to brand and company quality


standards.

• Collaborate with the Chief Engineer on projects related to floor care, deep cleaning,


and routine maintenance of public spaces.

• Distribute keys and work assignments to staff.

• Address guest complaints regarding housekeeping services and intervene in guest


or employee incidents as needed.

• Perform other duties as assigned by the General Manager.

POSITION REQUIREMENTS

• Must be able to communicate effectively, both written and verbally.

• Must be able to stand for long periods.

• Must be able to lift up to 40 lbs.

• Must be able to move throughout the building, bend, stoop, and reach to assist


other staff members in completing tasks, as needed, with or without reasonable


accommodation

REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.