Patient Access Manager

Job Description

Job Description

Summary: This position is responsible for designing, coordinating and implementation of patient
engagement / care systems. Manage and support patient scheduling.
Essential Duties and Responsibilities:

• Manage the day-to-day operations within the companies call center with focus on customer service and
• productivity
• Ensure call center agents meet company expectations and standards according to the departmental KPIs (Daily
• & weekly calls, actions and schedules via Caretracker data, 3CX monitoring, Dashboard other call center
• related reports)
• Assist with hiring, training, and mentoring call center agents
• Performance ratings for the team members to be submitted timely to Director for review
• Understand all company initiatives, services, procedures, and guidelines and communicate same to all team
• members through trainings (via monthly Caretracker and phone call audits)
• Collaborate effectively with team members to improve call center productivity and customer experience
• Ensure provider practices are happy and always satisfied by providing prompt response and solutions to their
• challenges
• Ensure a safe and harmonious working environment for team members
• Helping to engage fellow employees daily
• Remotely integrating practice EMRs to support company care coordination initiatives (Addressing EMR issues
• accurate onboardings)
• Must abide to all HIPAA, Confidentiality and Privacy laws
• Sending weekly summary of specific duties, accomplishments
• Execute/Maintain productivity reports and submit to management for review
• Organize and coordinate call center agents’ schedules to ensure company needs met
• Monitor calls to ensure HIPAA and quality standards are strictly adhered to and provide feedback to improve
• productivity
• Assisting in running or attending meetings as needed
• Covering late evening shifts during the week and some Saturday projects. Dates will be determined by the
• Associate Director.
• Conduct research, collect and analyze data to prepare reports and documents
• Organize and retrieve documents and reference materials

Required Competencies

• Superior communication, management, organizational, and planning skills
• Effective written and verbal communication skills
• Advanced conflict resolution skills
• Information gathering and monitoring skills
• Have working knowledge of Microsoft Office applications (Excell, Powepoint, word etc.…)
• Data Analyst (Must be able to review data and identify problems, areas of opportunity and problem-solving)
• Keen judgment and decision-making ability
• High confidentiality awareness
• Knowledge of HIPAA: Legal and ethical consideration related to employee information
• Attendance/Punctuality - Is consistently at work and on time
• Attention to detail and accuracy

Qualifications

• Bachelor’s degree required
• (2) years’ direct report experience in medical environment 
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
• Knowledge of standard office administrative practices and procedures

Benefits

• Competitive salary.
• Paid Time Off (PTO).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Stock option eligibility.
• Tuition reimbursement.
• Professional development opportunities.
• Growth pathways within a rapidly expanding organization.

Compensation
Salary Range: $52,000 to $62,000 annually. Final compensation based on experience, leadership background, and call
center performance expertise.

Advanced Management, USA is an Equal Opportunity Employer.

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