Branch Manager

At Texas Elite Generators, we are family helping families providing confidence with our safe and reliable standby power solutions. We are committed and understand that exceptional service, affordability, and reliability is important to everyone. From our certified expert installation to hassle-free maintenance, we believe we will be there when you need us most. It's more than power - it's peace of mind.

Who You Are:

You are a reliable, customer-focused (a.k.a. good with people) problem solver. You effectively communicate through cooperation and teamwork. You are always looking to improve whether that's learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done.

Mission:

The Branch Manager is the single point of accountability for Texas Elite Generators' overall performance across service, sales, projects and electrical. This role owns the full P&L, leads the service team directly, and leads the Sales & Operations Manager, who runs sales, projects and electrical.

Obsessions:

• Growing service revenue: maintenance renewals above 80% and new maintenance plans up 10% year over year.
• Technicians at 85% billable or better, and every customer issue closed out fast.
• Building a winning team that hits its numbers and keeps its good people.

Expectations:

To perform this job successfully, an individual must be able to perform each of the following expectations satisfactorily.

• Own the full P&L for the main branch in Tomball and remote sites. Set and drive strategy with the CEO, build the annual budget, and present a written recovery plan when a month is missed.
• Lead service operations directly: the Service Scheduler and technicians. Scheduling, training, troubleshooting, startup support, and technician performance management. When volume returns, a Service Manager is added to run service day to day, and the Branch Manager moves to oversight.
• Grow service revenue: repair quotes, maintenance plans and renewals, and monitoring programs.
• Own warranty end to end: file the claim, collect the vendor credit, and apply it to the work order.
• Purchasing, receiving and inventory: POs, receiving, vendor invoice coding and approval, stock levels, and selling down aged inventory. Vehicles and fleet.
• Manufacturer relationships: Kohler, Generac, Cummins and Briggs & Stratton, including dealer agreement compliance (minimum certified techs and sales staff, training) and vendor rebates.
• Lead strategic growth: set the sales and growth strategy with the CEO, find new markets and remote-site opportunities, and grow revenue and market share. The Sales & Operations Manager runs the sales team day to day and holds the reps accountable.
• Maintain key customer relationships (such as builders and special accounts). The sales work on these accounts runs through the Sales & Operations Manager and the sales team.
• Set the Sales & Operations Manager's discount approval limit, and approve significant discounts above it.
• Lead and coach the Sales & Operations Manager, with oversight of sales, project and electrical results.
• Serve as the escalation point for service customer issues.
• Hire, coach, review and handle discipline, with support from Loftin HR. Build a positive, winning team culture.
• Hold the team to documented processes; review and improve them.
• Drive the safety culture. Coordinate facility maintenance and repairs for the main branch in Tomball and remote sites.
• Hands-on role: help in all areas of the business as needed to get results and take care of customers.
• Work with Loftin shared services (AP, AR, HR, Accounting).
• Other duties and projects as assigned.

Success Metrics:

Most Critical Outcome:

• TEG net income vs. budget, with a written recovery plan when a month is missed

Additional Measurements:

• Maintenance renewal rate: 80% or better
• New maintenance plans: up 10% year over year
• Tech billable: 85% or better

Qualifications/Experience/Education:

• 7+ years of operations leadership, preferably in generators or a related trade
• Proven experience leading technicians and sales staff
• Track record of growing revenue or opening new markets
• P&L and budget management
• Strong technical understanding of residential generator systems, installation and maintenance
• Purchasing and inventory management experience
• Salesforce experience strongly preferred; highly competent in Microsoft 365
• Bachelor's degree or equivalent experience
• Ability to deliver high quality work product.
• Must be highly organized and have strong verbal and written communication skills.
• Must be highly accountable self-starter.
• Strong problem-solving and analytical skills.
• Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
• Must be able to successfully pass a background investigation, which includes a motor vehicle check and drug screen

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must frequently lift and/or move up to 20 pounds, and occasionally lift and/or move up to 40 pounds; over 40 pounds must be a team lift or utilize the appropriate tool(s) to assist.
• Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.
• Must be able to regularly talk or hear.
• The employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

We offer a comprehensive compensation package. This includes benefit offerings you'd expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two subsidized Medical plans - PPO, and HDHP/HSA options
• Health Care and Dependent Care Flexible Spending Accounts
• Subsidized Dental and Vision plan
• Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match
• Disability - short-term & long-term, 100% employer paid
• Basic Life/AD&D, 100% employer paid
• Voluntary Life/AD&D available for employee, spouse and children
• Voluntary Critical Illness and Accident coverage
• Voluntary identify theft protection coverage
• Vacation and Paid Sick Time
• Paid Holidays
• Tuition Reimbursement

At Texas Elite Generators we don't just accept difference - we embrace it, welcome it, and recognize the value it brings to our customers and employees.

Texas Elite Generators is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't discriminate based on, Veteran status, race, religious beliefs, national origin, age, gender, pregnancy, physical or mental disability, sexual orientation, or any other category protected by law.

Further, Texas Elite Generators is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.