Part-Time Customer Service Representative

ABOUT OUTLETS AT CASTLE ROCK

We are the largest open-air outlet center in the state of Colorado. Located in Castle Rock, we are conveniently placed between the Denver metro area and the Colorado Springs region. Voted Colorado's Best Outlet Shopping several times since 2015, we are committed to providing an enjoyable shopping and dining experience to all who come by!

We are in the "happiness business" and believe in a positive "What can I do? How can I help?" attitude. We value our employees for their hard work and dedication. That is why we work hard to create a fun working environment and a family-oriented culture for our amazing team!

The Outlets at Castle Rock is currently hiring a Customer Service Representative to join our team. This position offers 10-15 hrs/week. We take great pride in hiring for this role as Customer Service Representatives have the privilege of interacting with our shoppers. Successful candidates will have a strong work ethic and ability to work independently.

We look forward to hearing from you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for opening the Customer Service area on time.
• Assists all customers with general information such as store locations, directions, business hours, transportation info, and special event info over the phone or in person.
• Maintains a positive friendly and helpful attitude.
• Circulates memos, newsletters, and other correspondence to tenants.
• Assists the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at the counter.
• Maintains stroller/wheelchair rentals and log book.
• Logs inventory of all lost and found items in conjunction with the security department.
• Responsible for tenant after-hours log and security notification.
• Processes gift card requests.
• Collects customer complaint forms and distributes to General Manager.

• Performs special projects or other duties as assigned.

EDUCATION and EXPERIENCE

• High school diploma or general equivalency diploma (G.E.D.)
• 0-2 years of experience in the field or in a related area preferred.
• Entry-level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.
• Entry-level experience using Social Media Networking applications.

• Requires a high level of commitment to customer service.

OTHER SKILLS and/or ABILITIES

• Ability to learn new tasks quickly.
• Demonstrate the ability to work well in a timely manner with a proactive approach to unusual occurrences.
• Requires attention to details.
• Must be able to work independently and take initiative.
• Ability to handle cash and give back proper change.
• Basic bookkeeping skills.
• Able to prioritize and meet deadlines.
• A team player achieving the goals of the center.
• Must be available to work on holidays and weekends.

The Outlets at Castle Rock is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.