Sales Manager

Job Summary A pivotal leader responsible for driving sales growth and fostering a high‑performing sales team. The role involves executing personnel and store sales initiatives to achieve revenue targets while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. Key Responsibilities Process: Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives. Promote In‑home design program. Champion and role‑model the selling process by overseeing the interaction on the sales floor and evaluating team performance. People: Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance. Ensure staff deliver exceptional customer service, building long‑term relationships that enhance customer loyalty and satisfaction. Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values. Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment. Brand Advocacy: Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards. Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines. Support company‑wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand’s positioning. Operations: Resolve customer concerns and other issues that may interfere with efficient sales operations. Support planning and executing sales promotion and events. Collaborate with support teams to ensure flawless execution of operational excellence. Ensure proper execution of all existing and new systems and administrative procedures. Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas. SCOPE & IMPACT This position holds significant influence over the store’s financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of the sales team. Minimum Requirements Education: High School or GED Equivalent. Experience: 1‑3 years in a business unit with a retail sales emphasis. Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service. Other: Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays. Preferred Requirements Experience managing in a retail environment with a strong focus on sales. Strong business acumen. Advanced interpersonal skills, communication skills, and experience in building effective relationships. Physical Demands / Work Environment Ability to lift and/or carry up to 50 pounds. Ability to stand for long periods of time. Nearly continuous use of repetitive hand motions, hearing and listening. Often required to sit, walk, bend, and stoop. Subject to inside environmental conditions. Ability to pass background and drug screen. Compensation Training Pay: $20 per hour for 2‑6 weeks (no commission). Average earning potential after training: $60,000–$80,000+ (inclusive of base, commission, and bonus). Post‑training: base pay $10,400 per year. Commission & bonus: UNCAPPED commission on written sales – 6% on La‑Z‑Boy Design Sales and 4% on other sales (excluding La‑Z‑Boy Design Sales). Monthly bonus opportunity up to $1,500 based on achievement of store sales goals. Individual pay is based on geographic location, personal performance, and relevant qualifications, experience, and skills. If the base rate plus commissions earned is at or greater than location minimum wage, the company will make a minimum wage adjustment to remain compliant. Benefits (US Employees) Medical, Vision, Dental, and Basic Life Insurance. 401(k) retirement plan with company match up to 6%. Paid time off: 9‑11 paid holidays per year, two weeks’ prorated vacation as a new hire, plus personal time (non‑exempt only) or state‑mandated sick time. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent. Duties, responsibilities and activities may change at any time with or without notice. Travel & Driver Requirements If this role requires travel or driving, candidates must meet the qualifications noted in the company’s Driver Management Program to be considered for the role. Equal Employment Opportunity Statement At La‑Z‑Boy Incorporated, we’re an equal‑opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service and quality products. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual who may need a change or adjustment to the application, interview, or hiring process as a result of your disability, you may request a reasonable accommodation by emailing View email address on click.appcast.io‑z‑boy.com or calling View phone number on click.appcast.io. #J-18808-Ljbffr