Clinical Informatics Nurse (5032)

Salary: $32.35 - $35.59 Hourly
Location : Quincy, IL
Job Type: Civil Service
Job Number: 2401847
Department: SIU HealthCare Core-SMS
Opening Date: 05/06/2026
Closing Date: 6/1/2026 2:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: Non-Represented
Shift: Days
ExemptorNon_Exempt: Non-Exempt


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Description
The Clinical Informatics Nurse will employ nursing knowledge and technical savvy to provide exceptional support to assigned department in the use of the Electronic Health Record system at SIU.

Examples of Duties
Support 50%

1. Provides subject-matter expertise in the use of the Electronic Health Record (EHR) system in a patient care setting.
2. Provides phone support to providers, residents, medical students, ancillary staff and clinical staff, answering questions related to the EHR.
3. Travels to SIU clinic areas to assist providers and clinical staff with use of the EHR on-site as necessary.
4. Troubleshoots issues related to all elements of the EHR, utilizes ticketing system, and documents all courses of action taken, escalating issues as necessary and appropriate.
5. Coordinates the support provided to SIU by the Clinical Informatics teams at Springfield Clinic and Memorial Health Systems. Ensures completion of open issues.
6. Works closely with the Clinical Informatics teams at Springfield Clinic and Memorial Health Systems to ensure the best possible EHR support experience for all SIU providers and clinical staff.
7. Serves as a champion for all SIU Medicine IT teams and initiatives. Maintains a positive and professional attitude at all times while acting as a representative of SIU Medicine.
8. Tasklists:
   1. Monitor SIU Clinical Informatics task list daily
   2. Monitor Department tasklists and notify management of issues
   3. Work tasklists to troubleshoot issues
9. Interfaces:
   1. Monitor new interface for accuracy
   2. Test new interfaces before go live
   3. Troubleshoot interface issues with interface teams
10. Clinic Support:
    1. Clinics call or email SIU CI team directly for all central projects. All users have direct access to the SIU CI
11. Tickets:
    1. Monitor techsupport tickets for TW clinicalapps tickets
    2. Review department requests for Ops approval
       • Take request for Ops approval; then to AOC Ops approval if necessary
    3. Submit approved Ops/AOC Ops tickets to MSO or notify requestor and clinic manager if request was denied with explanation
    4. Monitor tickets submitted to MSO
       • Test as needed for build requests
    5. Enter tickets in on all build items for tracking
    6. Watch for completion of build tickets, and confirm accuracy with requestor/CI/AI before closing the ticket.
12. Build the following items in supported applications
    1. TouchWorks
       1. User build and inactivation
       2. Password Resets
       3. Notes
       4. Tasklists
       5. Worklists
       6. Patient list
       7. Dictionary entries
       8. Charge
       9. Sites
       10. Letterhead
       11. Personalize provider and user profiles
       12. Complete enhancement request for all order and flowsheet build
    2. Patient Portal
       1. Daily Reporting
       2. Weekly New User Reporting
       3. Incoming new user requests - includes verification of identity
       4. Messages to new connected users
       5. Rebranding/Marketing
       6. Training/End User support
       7. Deceased patients
       8. Refreshing of patient chart when a document/result is invalidated
    3. Prenatal
       1. User build and inactivation
       2. Password Resets
    4. TouchWorks scanning/Indexing
    5. Chart2PDF
       1. Application support
       2. Training
       3. Support of end users
    6. Patient Education
    7. dbMotion
    8. Stimulus Admin
    9. Precise ID
    10. Dictation/Transcription/Scribes
    11. PACS System
        1. Template build
        2. Interface testing
        3. Template testing

Education 40%

1. Provides education to clinical areas regarding the nature of problems and remedial procedures to prevent future occurrences.
2. Provides proactive support to all faculty and clinics staff. Provides education and training as needed. Assists in the evaluation and development of clinical informatics-related training programs.
3. Routinely visits all assigned clinical areas to answer questions, provide training, and assess issues. Observes usage of the system and identifies opportunities for improvement. Follows-up in a timely manner to ensure a "closed loop" on all problems and concerns.
4. Maintains active communication with clinical administrators regarding potential workflow changes associated with full utilization of the EHR. Assists with measurement of benefits associated with process changes and the implementation of new technologies.
5. Training:
   1. Trains all new users and providers in a classroom setting.
   2. Works side by side with all new providers their first 3 clinic days.
6. Education:
   1. Distribute monthly education to all providers and clinic staff
   2. Attend monthly School wide education webinar via phone
   3. Create SIU Medicine job aids as needed
   4. Create department level job aids as needed

Administration 10%

1. Works to improve clinical practices through the use of technology.
2. Maintains knowledge of all EHR features, enhancements, and upgrades to best support clinical areas. Stays abreast of technological advancements and recommends workflow improvement as related to clinical informatics.
3. Provides leadership in promoting workflow enhancements to clinical areas, ensuring they take full advantage of all available features of the EHR.
4. Assists all faculty and clinical staff with meeting utilization targets related to regulatory measures, industry benchmarks, and organizational policies.
5. Maintains familiarity with new industry-related technologies, and recommends to management products which could improve our clinical practices.
6. Alert management when users or providers are identified as failing to meet behavior or clinical performance standards, or when intervention is needed from the organization to address non-compliance.
7. Reports:
   1. Report requests
   2. Validation of reports
   3. Assists in working the reports when needed
   4. Trend reports and document education as needed
8. Invalidation:
   1. Note Invalidation
   2. Results Invalidation
9. Meaningful Use
10. Education
11. Support
12. Troubleshooting
13. Validation of Monthly scorecards
14. Assist with accreditations, certifications, and government programs
15. Patient Centered Medical Home
16. Uniform Data System
17. Federal Qualified Health Center
18. Barcode Administration
19. ICare
20. Vaccine for Child Administration
21. New Clinics & Clinic Moves:
22. Sits on New Clinic Workgroup and attends weekly meetings
23. Initiates meetings with department for build workbook
24. Creates build workbook for all new clinics
25. Updates build workbooks for any site additions or moves
26. Creates and maintains letterhead for all TouchWorks sites
27. Maintains master site list for TouchWorks sites and printers
28. Implementations (includes clinical meetings, PM meetings and internal meetings; application testing and verification; Job Aids and Clinic User Guides; Go Live Testing)
29. Participates in all testing events for reboot, upgrades, application changes, and application implementations.
30. Participates in organization and multi-organization workgroups and governance committees

Qualifications
Credentials to be Verified by Placement Officer

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months) from the following categories:
   1. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      1. 30 semester hours equals one (1) year (12 months)
      2. Associate's Degree (60 semester hours) equals eighteen months (18 months)
      3. 90 semester hours equals two (2) years (24 months)
      4. Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
   2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
3. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.
   1. Licensed as a Registered Professional Nurse or Licensed Practical Nurse in Illinois; AND
   2. 3 years' experience working as an RN, LPN, or Clinical Informatics Nurse; AND
   3. 3 years' experience working with an electronic health records (EHR) system; AND
1. (Note: experience in #2-#3 can run concurrently)

Knowledge, Skills and Abilities (KSAs)

1. Knowledge of the systems and operations used within the areas and departments of responsibility.
2. Excellent verbal and written communication skills.
3. Ability to oversee and coordinate activities of user groups.
4. Ability to effectively communicate and professionally interact with all staff levels and customer groups.
5. Ability to identify and resolve technical problems.
6. Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call View phone number on click.appcast.io Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service

Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill

Health, Dental, and Life insurance

Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.

Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.

Long-term Disability Insurance

Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars

Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).

Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement

Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees

Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times

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