Sr. Welcome Desk + Retail Associate

Job Title

Positively represents the New Children's Museum by providing welcoming, inclusive, and consistent customer service to all visitors.

Greets new and returning guests and contributes to the creation of a warm, welcoming, creative, and playful community.

Fosters a community valuing social justice and amplifying youth voice.

Greets guests and processes daily admission ticket purchases and membership transactions using the Altru POS system.

Suggests, sells, and processes new museum memberships.

Process retail sales in the gift shop and/or at the Welcome Desk using Lightspeed POS system.

Restock retail merchandise.

May be stationed inside or outside to speak with visitors, members, and potential members at the front desk, throughout the museum, or outside when there are lines or events.

Data entry and generating reports from the database.

Responds to in-person customer inquiries.

Answers and routes to the appropriate party, incoming museum mainline phone calls.

Processes donation requests from community groups.

Provides information on NCM programs and services, including but not limited to school visits, camps, events, and membership to visitors.

Records any visitor items left on property into an internal tracking sheet and stores the items in a secure manner in back of house daily.

Participates in morning and afternoon team huddles.

Participates in regular team training.

Staffs evaluation stations as needed and supports evaluation collection with visitors and program participants as required.

Beginning and end of day cash handling, deposit, and reconciliation.

Mentor and train new Hub Associate staff members.

Monitors, alerts, and works in collaboration with Assistant Manager to manage and resolve Altru issues.

Other reasonable duties as assigned.

Schedule Requirements

Must be available a minimum of 3 days/week. Available during the hours of 8:00 am - 5:00 pm with some early morning and evening hours. Available to work peak holiday periods: November to January. Mandatory availability during summer months: May to September.

Required Qualifications:

• High school diploma or equivalent required.
• Two years of experience as a Hub Associate or in a comparable customer service, admissions, or visitor services role.
• Proficiency in Altru required.
• Ability to provide exceptional customer service in a fast-paced environment and remain calm under pressure.
• Strong interest in learning about and communicating the Museum's mission, exhibitions, studios, and programs to guests.
• Positive attitude with a collaborative, team-oriented approach.
• Reliable, dependable, adaptable, and flexible.
• Willingness to obtain First Aid and CPR certification.
• Experience working with databases preferred.
• Knowledge of SQL is a plus.
• Fluency in English required.
• Bilingual skills are a plus.

Physical Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk, see, and hear. The employee must be able to verbally communicate in a concise manner. Some of the daily responsibilities require being outdoors with shade provided.

Work Environment

Much of the workday will include the employee standing and walking. Work will be conducted both indoors and outdoors with constant ambient noise levels. Standard museum safety protocols including fire regulations, and avoidance of falls, trips, and similar museum hazards.

Equal Opportunity Employer

The New Children's Museum is an equal opportunity employer committed to building a team that reflects the diverse communities and families we serve. We welcome candidates of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodations are available upon request.

This position is a union position - IBEW, local 465