Conversion Supervisor - AZ - On Site

Conversions Supervisor

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. Position Summary The Conversions Supervisor oversees client payroll system migration projects, ensuring accurate, timely, and efficient conversions from legacy platforms to PRISMHR. This role manages client communication, project planning, and resource coordination while providing guidance to team members, resolving issues, and driving process improvements to enhance quality and client experience. Essential Duties and Responsibilities

Serve as the primary liaison for newly acquired organizations, building strong relationships and ensuring a smooth transition for their clients.

Interface directly with conversion clients to communicate project timelines, milestones, and expectations, providing regular status updates and proactive risk management.

Collaborate with clients, internal teams, and vendors to gather and validate critical payroll, tax, and benefits data required for system migration.

Act as a trusted advisor, guiding clients through the conversion process and setting clear expectations for deliverables and responsibilities.

Develop and maintain detailed project plans, including resource allocation, timelines, and risk mitigation strategies.

Assess project complexity to determine resource needs and adjust plans to ensure successful completion within tight deadlines.

Monitor overall project health, track progress against goals, and implement corrective actions when necessary to maintain quality and timeliness.

Complete post-project evaluations to identify lessons learned and drive continuous improvement.

Grow into a subject matter expert on the System Conversions process, understanding workflows, dependencies, and best practices.

Review legacy system configurations and map equivalent setups in PrismHR to ensure accurate and seamless migration.

Identify gaps in data or configuration and lead root-cause analysis to resolve issues quickly and effectively.

Participate in and lead innovation projects aimed at improving speed, efficiency, and quality of conversions.

Provide guidance and support to team members, assisting with issue resolution and coordinating additional resources as needed.

Lead by example to foster a culture of accuracy, accountability, and teamwork.

Offer constructive feedback on associate performance related to meeting deadlines and maintaining quality standards.

Work closely with the System Conversions Manager on resource assignments and strategic priorities.

Ensure all conversions meet compliance standards and deliver a positive client experience that supports retention and satisfaction.

Conduct meticulous data validation and reconciliation to confirm accuracy before go-live.

Document issues and resolutions thoroughly, maintaining transparency and accountability throughout the project lifecycle.

Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near the Chandler, AZ and Duluth, GA offices, this is an in-office position.

Marginal Functions

Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.

Attend webinars and training to stay up to date on best practices related to the company and department.

Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

Ability to solve problems and make decisions based on the best information available, including resolving crisis situations and developing resolutions between parties.

Prior experience converting/implementing clients and working in the HCM/PEO industry to help improve our ability to quickly convert clients with quality, focusing on client and employee retention.

Experience seeing projects through from start to finish, ensuring every task is completed

Skilled in resolving conflicts within the team and with other departments to maintain a positive work environment.

Flexibility to adapt to changing business needs and regulatory environments.

Ability to inspire and motivate team members to achieve their best performance.

Strong decision-making skills, particularly in high-pressure situations, to make informed choices that benefit the team and organization.

Effective delegation skills to ensure tasks are completed efficiently and team members are empowered.

High emotional intelligence to understand and manage one's own emotions and those of others.

Ability to communicate a clear vision and direction for the team, fostering a sense of purpose and commitment.

Maintains a strong work ethic, reliability, and commitment to excellence in all responsibilities, with a focus on integrity, confidentiality, and continuous improvement.

Ability to apply strong analytical skills and critical thinking to evaluate financial data, identify trends and recommend improvements. Demonstrate sound judgment in handling complex financial matters.

Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

Education & Experience

Bachelor's degree or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.

2-4 years of payroll, benefits, and tax administration required.

2-3 years of leadership experience managing direct reports.

Experience with project management software tools, methodologies and best practices.

Prior experience in system conversion or implementation required.

Experience with Prism and HR Pyramid preferred.

Physical, Mental, & Communication Demands Physical Demands:

Sedentary Work: Involves sitting for extended periods, often at a desk or computer.

Manual Dexterity : Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.

Mobility : Occasionally walking or traversing throughout the office to meet with leaders and other employees or to meet with clients.

Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.

Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:

Strategic Thinking: High level of concentration required to develop and implement strategies.

Decision Making: Ability to make quick, informed decisions based on data and market conditions.

Attention to Detail: High level of accuracy needed for managing presentations, reports and communications.

Problem-Solving: Continuous need to identify and resolve issues that may impact performance.

Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.

Stress Management : Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns.

Communication Demands:

Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.

Cultural Sensitivity : Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

Written Communication: Prepare clear and concise documentation, including emails and notes.

Verbal Communication : Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.

Presentation Skills: Proficiency in presenting strategies and performance reports to executive leadership and stakeholders.

Environmental Conditions Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.

This position is eligible for the following benefits

Health Insurance : Medical, dental, and vision coverage

Retirement Plan : 401(k) with company match

Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law

Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Additional Compensation : [e.g., signing bonus, commission structure] if applicable