Product Support Specialist

Provide exceptional support via Intercom chat, email, and phone Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation Perform data analysis and reconciliation work using spreadsheets Collaborate with Engineering to communicate customer issues and submit bug reports Leverage AI-assisted tools to improve response quality Contribute to knowledge base by documenting solutions and creating help articles Maintain metrics including resolution time and customer satisfaction Requirements Exceptional attention to detail Strong independent problem-solver Excellent written and verbal communication Organizational excellence Customer-centric mindset Comfortable with ambiguity Comfortable learning and becoming expert in complex software Proficient with spreadsheets for data analysis Core Competencies Demonstrates expertise in providing exceptional customer support through various channels, resolving technical issues, and performing data analysis using spreadsheets. Strong focus on documentation and collaboration with engineering to enhance service quality and customer satisfaction. Highest-signal resume keywords Technical Issue Resolution Data Analysis Using Spreadsheets Customer Support via Intercom Documentation and Knowledge Base Contribution Excellent Written and Verbal Communication ATS Optimization Keywords Hard Skills Data Analysis POS Troubleshooting Inventory Sync Problem Resolution Accounting Reconciliation Spreadsheet Proficiency Soft Skills Attention to Detail Independent Problem-Solving Organizational Excellence Customer-Centric Mindset Comfortable with Ambiguity Tools & Technologies Intercom AI-Assisted Tools #J-18808-Ljbffr