Director of Digital Customer Service Product Management
Eli Lilly & Co
Eli Lilly and Company, through LillyDirect, seeks a Director of Software Product Management to shape strategy and execution for our customer service digital portfolio in Silicon Valley. You will drive self-service, AI-enabled chat, and agent-assisted tools, partnering with design and engineering to deliver scalable, consumer-centered experiences. The role emphasizes collaboration with cross-functional teams, a focus on reducing friction, and driving CSAT/NPS improvements. #J-18808-Ljbffr Eli Lilly and Company
Vacancy posted 16 hours ago
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San Francisco, CA16 hours ago
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