Call Center Support Specialist

Job Description

Job Description

Specialty Underwriters LLC is looking for a qualified and dedicated employee who wants to grow in a service-oriented organization. This position manages a broad range of equipment maintenance for healthcare, scientific research, university, banking and governmental clients.

Essential Duties and Responsibilities :

• Receive inbound telephone calls, coordinate service and manage the maintenance repair process for accounts throughout the United States
• Evaluate service events and negotiate a positive outcome to the mutual benefit of our company and our client
• Source alternative service and part providers to drive service quality up and costs down
• Be a technical resource to sales, account managers and other operational departments
• Network with our clients and service providers to further develop our pool of service and part suppliers

Qualified candidates must possess the following skills/abilities:

• Knowledge of equipment maintenance and part sourcing for hospital, laboratory and IT environments is beneficial
• Strong problem-solving abilities while making practical decisions
• Be able to manage multiple tasks at one time including navigating phone & computer systems while on calls
• Must be able to deliver a high level of customer service over the phone
• Recognize the importance of client satisfaction and work to achieve this daily
• Prior call center experience beneficial but not require
• Effective phone skills while dealing with internal and external customers
• Effective communication skills (verbal and written)
• Proficient in MS Office products, multiple computer applications and the Internet.
• Education: Associates Degree in related field or one to three years’ equivalent work experience.

Working hours:

• Variable first shift hours Monday through Friday.
• Must be able to periodically provide after hours on call support

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Beginning in 1982 as Specialty Underwriters, SU Group LLC and its affiliates now comprise Specialty Underwriters LLC, Mediserve, Inc., SU Canada, Ltd. and SU Insurance Company.

Utilizing over 40 years of actuarial data, equipment maintenance management experience and engineering resources, SU Group has provided equipment maintenance management solutions to educational institutions, healthcare facilities, governmental bodies, financial institutions, corporations and various high technology industries.

Our solutions help organizations reduce the cost of maintaining equipment while improving equipment performance and uptime! In most cases, SU Group will provide a guaranteed budget which is significantly less than their current expenditures. Accomplishing this may include renegotiating or transitioning away from OEM (Original Equipment Manufacturer) or ISO (Independent Service Organization) Service Contracts, helping to build an in-house service department or administrating a self-insured program, all while overseeing your equipment service.

SU Group service solutions are offered to clients through a direct sales team, in addition to, through Group Purchasing Organizations, affiliations, agents, brokers, consultants and other endorsed organizations

Company Description

Beginning in 1982 as Specialty Underwriters, SU Group LLC and its affiliates now comprise Specialty Underwriters LLC, Mediserve, Inc., SU Canada, Ltd. and SU Insurance Company.\r\rUtilizing over 40 years of actuarial data, equipment maintenance management experience and engineering resources, SU Group has provided equipment maintenance management solutions to educational institutions, healthcare facilities, governmental bodies, financial institutions, corporations and various high technology industries.\r\rOur solutions help organizations reduce the cost of maintaining equipment while improving equipment performance and uptime! In most cases, SU Group will provide a guaranteed budget which is significantly less than their current expenditures. Accomplishing this may include renegotiating or transitioning away from OEM (Original Equipment Manufacturer) or ISO (Independent Service Organization) Service Contracts, helping to build an in-house service department or administrating a self-insured program, all while overseeing your equipment service.\r\rSU Group service solutions are offered to clients through a direct sales team, in addition to, through Group Purchasing Organizations, affiliations, agents, brokers, consultants and other endorsed organizations