Deposit Operations Specialist I - Wires

Deposit Operations Specialist I - Wires

The Deposit Operations Specialist Wires plays a critical role in delivering secure, accurate, and timely wire transfer services that support our customers, team members, and communities. This position is responsible for the end-to-end processing of domestic and international wire transactions while upholding First United's commitment to operational excellence, risk management, and exceptional service. This role goes beyond transaction processingit reflects our service philosophy by building trust through accuracy, responsiveness, and proactive communication. The Specialist actively develops into a subject matter expert while contributing to the continuous improvement of processes, ensuring we serve customers seamlesslythe first time, every time. The Specialist demonstrates strong ownership, sound judgment, and attention to detail while ensuring all activities align with established policies, procedures, regulatory requirements, and service level expectations.

Key Responsibilities

• Operational Excellence & Accuracy
• Process daily incoming and outgoing domestic and international wire transfers with a high degree of accuracy and timeliness
• Balance and reconcile wire activity in accordance with established procedures and deadlines
• Ensure all transactions comply with internal policies, operating procedures, and regulatory requirements
• Risk Management & Fraud Prevention
• Perform customer callbacks and verification procedures to mitigate fraud risk and ensure transaction authenticity
• Review and resolve exception items identified through Risk Fraud Analysis and Verafin monitoring
• Process wire recalls, disputes, and service messages with urgency and sound judgment
• Continuous Improvement & Ownership
• Identify opportunities to improve workflows, reduce risk, and enhance the customer and team member experience
• Take initiative in resolving issues and completing tasks with minimal supervision
• Support team goals by maintaining productivity, quality standards, and service level commitments

Behavioral Expectations

• Act with Integrity: Handle all transactions and sensitive information with the highest level of confidentiality and ethical standards
• Own the Outcome: Take accountability for accuracy, timeliness, and resolution of issues
• Serve with Purpose: Deliver consistent, high-quality service that builds trust with both internal and external customers
• Collaborate Effectively: Build positive working relationships and contribute to a supportive team environment
• Adapt and Grow: Embrace change, seek learning opportunities, and remain open to feedback
• Communicate with Clarity: Share information in a professional, respectful, and solution-focused manner

Additional Responsibilities

• Complete all required compliance training and exams within established timelines
• Maintain adherence to all First United policies, procedures, and standards
• Support department initiatives and perform other duties as assigned by leadership
• Maintain professional appearance and conduct consistent with organizational expectations

Qualifications & Experience

• Education & Experience
• High School Diploma or GED required
• Minimum of 2 years of banking or financial services experience preferred
• Experience in wire processing, electronic payments, or related operational functions preferred
• Technical & Functional Skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong attention to detail with the ability to manage high-volume, time-sensitive tasks
• Sound judgment and problem-solving skills in a risk-sensitive environment
• Ability to prioritize, meet deadlines, and maintain accuracy under pressure
• Interpersonal & Service Skills
• Excellent customer service skills across written, verbal, and interpersonal communication
• Strong collaboration skills with the ability to work effectively across teams
• Dependable, accountable, and committed to meeting schedules and deadlines
• Professional demeanor with the ability to handle challenging situations with composure
• Demonstrate a customer-first mindset by responding with empathy, urgency, and accountability
• Contributes positively to team culture