Server & Hardware Support Technician

Job Description

Job Description

Job title – Server & Hardware Support Technician

Location – Jacksonville, FL 32216

Job type – 12 months contract with possible extension

Role Overview

We are seeking an experienced Server & Hardware Support Technician to provide onsite technical support, computer hardware repair, diagnostics, and maintenance services for Dell systems. The ideal candidate will have hands-on experience troubleshooting Dell laptops and PCs, replacing critical hardware components, and delivering high-quality technical support in a field service environment.

This position offers an opportunity to work with enterprise-level technology, resolve complex hardware issues, and deliver reliable technical solutions directly at customer locations. Candidates should demonstrate strong troubleshooting skills, customer service capabilities, and the ability to work independently.

Key Responsibilities

• Perform onsite installation, troubleshooting, repair, and preventive maintenance of computer hardware and related software.
• Diagnose and repair Dell laptops, desktop PCs, and associated equipment.
• Replace defective components, including motherboards, LCD screens, and other computer hardware.
• Perform advanced hardware diagnostics and resolve technical issues efficiently.
• Provide field engineering support to enterprise customers and manage assigned service requests from initiation through resolution.
• Conduct scheduled installations, hardware upgrades, and maintenance activities.
• Perform server maintenance and troubleshooting as required.
• Maintain accurate service records, technical documentation, and repair reports.
• Communicate technical findings, service updates, and recommendations to management and customers.
• Collaborate with technical teams to resolve recurring issues and improve service delivery.

Required Qualifications

• High school diploma or GED.
• Hands-on experience in computer hardware repair and field engineering.
• Experience diagnosing and troubleshooting Dell laptops and desktop PCs.
• Practical experience replacing motherboards, LCD screens, and other hardware components.
• Experience with server maintenance is preferred.
• Strong problem-solving, communication, and customer service skills.

Preferred Experience

• Two to four years of relevant technical support, computer hardware repair, or field engineering experience.
• Recent hands-on experience replacing motherboards and LCD screens.
• Experience supporting Dell enterprise hardware and troubleshooting complex technical issues.
• Familiarity with server hardware maintenance, system upgrades, and preventive maintenance procedures.

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.

As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.

Company Description

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.\r\n\r\nAs a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.