Experience Design Senior Associate

Job Description

As an Experience Design Senior Associate in CIB’s Digital Enablement team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Your expertise in experience design, strategy and research practices will enable you to work within our strategically important, firm-wide initiatives to develop innovative solutions that align with business requirements and user needs. Your forward-thinking approach to applying design best-practices allow you to utilize the latest workflows with AI empowered design and handover.

Job responsibilities 
•    Design and execute design/research for complex projects and ensure alignment with business objectives and user needs across multiple product areas
•    Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
•    Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
•    Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
•    Simplify complicated information and processes into elegant experiences.
•    Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
•    Diagram user experience flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
•    Ensure the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Required Qualifications, Capabilities, And Skills 
•    3+ years of experience or equivalent expertise in user experience design, strategic design or similar roles
•    Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
•    Demonstrated experience in designing and optimizing complex user experiences across multiple platforms, including web, mobile, and other digital channels
•    Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
•    Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
•    Demonstrated ability in translating complicated concepts into tangible and understandable artefacts
•    Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
•    Ability and ambition to develop experiences that meet or exceed the initial proposal of a product or experience
•    Proven experience designing complex B2B / enterprise or fintech SaaS products (multi persona, roles/permissions, complex systems and environments).
•    Experience with User Research methods and can conduct their own research and testing when required
•    Exceptional attention to detail

 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.