Full-Service Reviewer (QA Specialist)

Join Our National Team as a Full-Service Reviewer!Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Full-Service Reviewer.In this role, you will serve as a member of the Claims Force Team (formerly known as Quality Assurance). The primary responsibility of the Full-Service Reviewer is to complete estimate and documentation reviews on direct program assignments for Service Level Compliance to carrier partner guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position leverages previous industry experience to deliver exceptional results. This position will assist in supporting the department and network during a catastrophic event.Position: Full-Service ReviewerReports to: Estimate Review Team ManagerLocation: Remote or hybrid position based on the location of the candidate, and will be a Monday - Friday shift with potential weekend shifts based on the needs of the company.Essential Duties/ResponsibilitiesComplete accurate, timely estimate and documentation reviews through our main technology platforms: XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software.This position focuses on estimate, documentation, and commentary reviews for specific job types that include but are not limited to water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, reconstruction, and large losses of all job types.Communicate directly with franchisees and insurance carriers to ensure that these requirements are being met.Coach franchises on opportunities to improve their estimating and documentation performanceIdentify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders.Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines, and support technical claim inquiries across the estimating/claim management platforms.Provide support to the Team Manager and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success.The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance.Other duties as assigned.Competency – Knowledge, Skills, and AbilitiesProficient use of a laptop and operating accessoriesProficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiageAbility to move through reviews of varying job types, estimate severity, and complexityAssertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and writtenProficient use of technology applications, including the creation of new documentsAbility to independently problem solve, resolve conflicts, and manage prioritiesAbility to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this roleAbility to review estimates, documentation, and commentary promptly, with a focus on estimating accuracyAbility to complete multiple reviews within a given time frameKnowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating softwareKnowledge of estimating principles for the insurance industryAbility to learn and operate our primary operating systemsAbility to successfully pass required industry and company certifications on first attemptAbility to answer and communicate with PDRI, independent franchises, and PDO offices via phone and emailAbility to work with office equipment (fax, scanner, printer, phone system, computers)Ability to work in our main operating systemsAbility to work independentlyAbility to pass and maintain a satisfactory background checkAbility to maintain a level of confidentialityAbility to follow our Paul Davis Values, Vision, Mission, and 10 Serving BasicsRequired Education and ExperienceHigh school diploma or GEDBachelor's degree or equivalent experience in insurance claims or related fieldOne plus years of experience with industry estimating/estimate review.Two plus years of experience with contracting and/or fieldwork for a given tradePreferred Education and ExperienceExperience serving in a customer service role.One plus years of experience with industry estimating/estimate review.5 plus years' experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction.Physical RequirementThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb, or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Must be able to stay in a stationary position up to 100% of the timeThe person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.Must be able to observe and perceive information on a computer and documentsMust be able to communicate and converse with customers over the phoneOccasionally will lift up to 10lbsAbility to safely operate a company vehicleWork EnvironmentThe employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of the office. Employee must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.TravelThis position may require up to 10% travel. This position may require travel to franchise locations, trainings, and team meetings.Reasonable Accommodation for DisabilityAny applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.DisclaimerPaul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.Flexible work from home options available.Compensation: $57,500.00 - $65,000.00 per yearWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.Our Vision:To Provide Extraordinary Care While Serving People In Their Time Of Need.Our Values: