Spanish Tolling Call Center Representative (Entry-Level)

Position Overview We are hiring Call Center Representatives to provide professional, empathetic, solution-focused support to inbound callers. The role involves handling customer inquiries, resolving disputes, processing payments, and guiding callers through various procedures to deliver a top-tier customer experience. Position Responsibilities Key responsibilities include: Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information and coordinate with other departments to resolve issues Follow the Client program processes and perform all tasks with professionalism Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Use knowledge base and training to answer customer questions accurately Comply with requirements surrounding confidential and personal information Escalate customer issues to the managerial team as needed Ensure first call resolution through problem solving and effective call handling Attend meetings, training, and review all new training material to stay updated on program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Candidate Qualifications Required qualifications: Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem‑solving, and negotiation Customer service orientation (empathetic, responsive, patient, conscientious) Ability to multi‑task, stay focused, and self‑manage Strong team orientation and customer focus Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent Excellent interpersonal skills and ability to build relationships with team and customers Preferred qualifications (not required): One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment State or Federal work experience Compensation and Benefits The position offers paid training, competitive compensation, full benefits, performance incentives, and clear advancement paths. Paid Time Off (PTO) and paid holidays Incentives & rewards including cash bonuses and prizes Health, dental, and vision coverage for full‑time employees after 60 days; MEC plans after 30 days Retirement savings programs where available Short‑term disability coverage Life insurance options Accident and critical illness supplemental insurance Career growth with internal promotion focus Paid training while earning a paycheck Fun, engaging work environment with a team‑oriented culture Casual dress code Physical Requirements Position is largely sedentary. Employee will sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move around the office, reach in any direction, lift or carry objects up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination, treating employees with dignity and respect. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Salary $17.00 - $19.00 / hour Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #J-18808-Ljbffr