Partner Support Manager

Gleaners Food Bank of Indiana is the state's largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.

The Partner Support Manager supports the growth and management of earned revenue business relationships and initiatives that support Gleaners Food Bank of Indiana's mission and long-term sustainability. This role supports business development, customer relationship management, marketing, and revenue growth efforts for mission-aligned initiatives, as it relates to Fresh Connect Central -- Gleaners' social enterprise, third-party logistics opportunities, and other earned revenue opportunities. The position plays a key role in developing customer relationships, supporting revenue generation strategies, and identifying opportunities that reinvest back into Gleaners' mission. All responsibilities and duties will further Gleaners' mission to be a leader in the fight against hunger.

• 14 paid holidays 3 Paid Sick Leave Days, Federal Holidays, 2 Volunteer Days & Birthday
• Learning & Development Opportunities
• Company paid vision, long-term disability, $50,000 life AD&D
• Paid Life and Long-Term Disability Insurance
• Maternal, parental & caregiver leave
• On-site Gym
• Wellness programs
• 403(b) Plan with up to 4% match
• Monthly attendance bonus
• Earn up to 10% incentive pay
• Apparel allowance

Essential Functions of Partner Support Manager :

Relationship Development & Business Growth

• Develop and maintain strong relationships with new and existing customers, food banks, and strategic partners.
• Support the growth of Fresh Connect Central, third-party logistics opportunities, and other earned revenue initiatives through relationship management and customer engagement.
• Identify and research prospective customers and partnership opportunities through networking, outreach, industry contacts, and lead generation activities.
• Assist in developing proposals, presentations, pricing information, and partnership opportunities that generate revenue and support organizational sustainability.
• Support customer upselling, reselling, transportation partnerships, and cross-functional revenue opportunities.
• Work closely with leadership and internal business teams to support revenue growth strategies and business development initiatives.
• Collaborate and cross check with Gleaners' Philanthropy leadership to inform communications and mutual work with donors, Gleaners Board members, and prospective corporate and organizational partners.

Customer Engagement & Account Support

• Serve as a point of contact for customer relationship management and support activities related to Fresh Connect Central, third-party logistics services, and other earned revenue initiatives.
• Maintain high levels of customer service, responsiveness, and partnership engagement.
• Conduct presentations and assist with negotiations to support new and existing business relationships and revenue opportunities.
• Maintain CRM systems, customer records, sales leads, freight opportunities, and business development tracking information.
• Support issue resolution and maintain positive working relationships with internal and external stakeholders.

Marketing & Communications Support

• Design, create, and maintain marketing and communication materials for Fresh Connect Central, third-party logistics services, and other earned revenue initiatives, including flyers, presentations, emails, social media content, website updates, newsletter, podcasts and promotional materials.
• Collaborate with Gleaners' Marketing team to ensure consistency of design, branding, messaging, and organizational standards by coordinating available marketing support, maximizing efficiency and cost management, and developing and maintaining marketing calendars and timelines to support effective planning and implementation of initiatives.
• Support communication efforts related to customer outreach, conferences, trade events, transportation partnerships, and business development initiatives.

Collaboration & Administrative Support

• Collaborate with Operations, Transportation, Finance, and other internal teams to support customer satisfaction and successful execution of services, transportation opportunities, and partnerships.
• Organize and coordinate customer visits, conferences, trade events, and partner meetings, including logistical and administrative support.
• Support documentation and information gathering related to contracts, legal requirements, transportation partnerships, and business compliance activities.
• Reprioritize tasks and assignments quickly based on operational and customer needs.
• Perform other duties as assigned.

Education and/or Experience of Partner Support Manager:

• Collaborate with Operations, Transportation, Finance, and other internal teams to support customer satisfaction and successful execution of services, transportation opportunities, and partnerships.
• Organize and coordinate customer visits, conferences, trade events, and partner meetings, including logistical and administrative support.
• Support documentation and information gathering related to contracts, legal requirements, transportation partnerships, and business compliance activities.
• Reprioritize tasks and assignments quickly based on operational and customer needs.
• Perform other duties as assigned.

Other Skills and Abilities of Partner Support Manager:

• Valid driver's license/Clean driving record /3 years of driving experience/Must be insurable by company vehicle insurance provider.
• Strong relationship management, business development, and customer service skills.
• Results-driven, self-motivated, and highly organized with a strong work ethic and continuous improvement mindset.
• Excellent communication, interpersonal, and presentation skills with the ability to build strong partnerships and support revenue growth initiatives.
• Ability to analyze information, think creatively and strategically, and manage multiple projects and priorities in a fast-paced environment.
• Ability to develop presentations, proposals, marketing materials, and partnership opportunities that support Fresh Connect Central, third-party logistics opportunities, and other earned revenue initiatives.
• Strong problem-solving, organizational, and time management abilities with attention to detail and accurate recordkeeping.
• Proficiency in Microsoft Excel, Word, Outlook, CRM systems, and social media platforms.
• Ability to work independently and collaboratively within a service-oriented, team-focused environment.
• Positive, professional, and flexible attitude with a "do what it takes" approach to meeting expectations and deadlines.
• Commitment to Gleaners' mission, values, and service to the community.

Full position attached as a PDF

Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.