IT Systems Engineer

IT Systems EngineerAs an IT Systems Engineer, you will play a key role in managing and securing the systems, access, and devices that keep our business running smoothly. You will be the go-to resource for employees who need technical help, work hands-on with our identity, device, and SaaS tools, and collaborate with cross-functional teams to design and implement solutions that align with our goals. In this role, you'll also have the opportunity to shape the future of IT, security, and AI practices within our organization, helping teams across the company work smarter with AI and contributing to the scalability and security of our systems.What You'll Be DoingIT OperationsRun day-to-day IT support for the company, triaging and resolving requests through our helpdesk channel and ticketingOwn employee onboarding and offboarding, including account provisioning, access changes, and same-day deprovisioningAdminister our core identity and productivity stack (Okta SSO/MFA/SCIM, Google Workspace, Slack, 1Password) and SaaS management toolingManage the laptop fleet through MDM (Addigy), including encryption, patching, configuration, and device lifecycleMaintain the IT knowledge base so common questions get answered without a ticketOwn relationships with IT vendors and keep SaaS spend and licenses tidySecurity and ComplianceExecute and evidence IT controls for our PCI DSS Level 1 and SOC 2 programs, including access reviews, device compliance, and policy acknowledgmentsKeep compliance tooling (Oneleet) current and close out monitor findings on scheduleSupport security incident response, including device scans, account lockdowns, and evidence collectionHelp answer security questionnaires, cyber insurance applications, and vendor security reviewsSupport basic networking and DNS needs alongside EngineeringAI Enablement and AutomationLead hands-on AI enablement across the company: build training, run sessions and lunch and learns, and maintain a library of prompts and use cases by teamPartner with teams like Customer Success, Sales, and Support to find high-value AI use cases and help them build quick winsBuild and maintain internal AI-powered tools and agents (for example, support triage and first-reply drafting, internal Q&A, workflow automation) on our internal tooling platformConnect AI tools to company systems safely, managing connectors, permissions, and data accessHelp define and enforce AI governance: approved tools, acceptable use, data handling, and vendor review, in line with PCI and SOC 2 requirementsTrack adoption and impact so we know what's actually saving people timeWhat You'll Need to SucceedMust-Haves:Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)Hands-on experience administering identity and access tools like Okta and Google WorkspaceExperience managing devices through an MDMPractical experience using AI tools like Claude or ChatGPT to get real work done, and a passion for helping others do the sameStrong troubleshooting skills and the ability to resolve technical challenges independentlyExcellent communication and problem-solving skills, with a team-focused mindsetNice-to-HavesExperience supporting compliance programs like PCI DSS or SOC 2, with the ability to contribute to security-focused projectsExperience building automations or AI workflows using APIs, scripting, Zapier, or LLM toolsFamiliarity with tools like Addigy, Oneleet, Trelica, or GuruExperience with incident response or security toolingFoundational knowledge of networking concepts, including configuring and troubleshooting networks, VPNs, and basic firewall settingsThe estimated annual cash salary for this role is $135,000 - $148,000, with an annual bonus component. This position is also eligible for incentive stock options, subject to the terms of applicable Rinsed plans. Rinsed provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as we factor in specific location when benchmarking compensation for most roles, (b) individual candidate skills and qualifications, and (c) individual candidate experience. We leverage current market data to determine compensation, and reserve the right to modify this information at any time, subject to applicable law.