Technical Advisor I

Essential Functions: Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments. Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM. Communicates with customers, colleagues, dental technicians and managers in a prompt articulate manner. Complies with customer service policies and procedures meeting call center operational standards. Relies on extensive technical knowledge to make decisions and accomplish departmental goals. Assists customers in problem solving, planning, development and execution of stated goals and objectives. Ensures customer retention and satisfaction. Evaluates each case thoroughly and advises doctors on which product is the best for the particular case. Makes outbound calls on cases that need assistance. Maintains a day to day professional relationship with dental technicians and managers. Follows-up on specific requests made by the doctors on the particular cases. Seeks advice and input from the manager when needed. Education and Experience: High school diploma or equivalent Bachelor's degree, preferred. Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background. Pay Range: $22.00 to $24.00p/hr #J-18808-Ljbffr Crown World Dental