Data Operations Coordinator

NYBG Job Description

Position Summary:

The Data Operations Coordinator supports the Data Strategies & Operations team by providing consistent dailyprocessing coverage, accurate data maintenance, and operational backup across gift processing, reconciliation

support, Siriusware-related workflows, and departmental deposit activity. The position reports to the AssociateDirector, Data Strategies & Operations andserves as an operational bridge between daily processing needs andsystem-supported functions. The role is designed to strengthen redundancy across the team while supporting thework of the department and its stakeholders.

Specific Duties & Responsibilities:

• Process daily gifts and membership-related transactions through imports and manual batching, ensuringaccuracy, timeliness, and appropriate supporting documentation
• Prepare and support weekly departmental deposit activity, including coordination of supportingdocumentation and follow-through on routine processing steps
• Assist with reconciliation-related activities, including research, exception and discrepancy handling, andsupport for ERP-related data review as assigned
• Support ticketing system workflows, digital card processes, and related data quality review, including followupon exceptions and record cleanup
• Maintain constituent and donor records with attention to duplicate management, coding accuracy, giftdocumentation, and data integrity standards
• Serve as a trained backup for related key daily operations performed by department staff to ensure coverageduring absences or peak-volume periods
• Document procedures, update process notes, and participate in cross-training to support consistent teamcoverage and operational resilience
• Assist with testing, cleanup, reporting, and project support related to CRM, middleware, ticketing, and otherdata operations initiatives as needed
• Respond to routine internal questions related to gift and data operations, escalating complex issues to theappropriate team member or manager
• Other related duties as assigned

Qualifications:

• Two or more years of experience in data entry, gift processing, records management, database administrationsupport, advancement services, finance operations, or a related administrative/data operations role
• Strong attention to detail and ability to maintain accuracy while managing repetitive, deadline-driven processingwork
• Proficiency with databases, spreadsheets, and shared documentation platforms; experience with Raiser's EdgeNXT, Siriusware, Unit4, Omatic, or similar systems preferred
• Familiarity with Microsoft Copilot or other AI enabled tools
• Competence with Microsoft Office Suite
• Ability to follow documented procedures, identify exceptions, ask clear questions, and escalate issuesappropriately
• Strong organizational skills, sound judgment, and ability to balance dailyprocessing with cross-training andproject-support assignments
• Clear, professional communication skills and ability to collaborate with internal partners across InstitutionalAdvancement, Membership, Finance, and relatedteams
• Commitment to data quality, confidentiality, and continuous process improvement

Physical Demands & Work Environment:

This position primarily works in an office environment and uses a computer, keyboard, mouse, phone, andstandard office equipment for extended periods.The employee is regularly required to sit, communicate, reviewinformation on a screen, type and handle documents. The employee may occasionally stand, walk, reach, liftand/or move office materials up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

Full-time Monday through Friday 9am to 5pm onsite, standard NYBG business hours, with schedule adjustmentsas needed based on operational deadlines, coverage needs, and departmental priorities. Potential for a one remote day per week schedule after a six-month evaluation.

Salary: $55,000-$60,000

Benefits:

• 15 Vacation Days
• 13 Paid Holidays
• 12 Sick Days
• Health and Dental Insurance Coverage
• 401K
• Pension Plan

If you require an accommodation for any part of the application process, please notify the Human Resources department at Show email. 

If you are interested in applying for a position at the New York Botanical Garden, please go to http://www.nybg.org/employment to submit your application.

EOE