Fleet Maintenance Supervisor

Fleet Maintenance Supervisor

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That's why we exist. Join us and start making a difference today. City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

Under the general direction of the Fleet Services Manager, the Fleet Maintenance Supervisor oversees the repair and preventive maintenance of all City fleet vehicles, Fire Department and Police emergency vehicles, and heavy equipment operated by municipal departments. This position manages daily shop operations, ensures accurate tracking and documentation of preventive maintenance activities, oversees police vehicle upfitting, supports fuel island maintenance, and assists with vehicle and equipment specifications. The Supervisor directly leads and manages assigned technicians, ensuring quality workmanship, safety compliance, and operational readiness of the City's fleet assets.

Essential Functions/Knowledge, Skills, & Abilities

General expectations for all employees include understanding how team, department, and City goals are interconnected, contributing to a positive work culture, maintaining regular and reliable attendance, assessing work performance, contributing to the development of others, working as part of a team, and continuously learning and developing through training opportunities.

• Oversees and directs the maintenance and repair of City fleet vehicles and heavy equipment to ensure safety, reliability, and operational readiness.
• Determines whether repairs are completed in-house or outsourced based on cost, complexity, workload, and warranty status; coordinates warranty claims and dealer repairs as appropriate.
• Develops and manages preventive maintenance schedules and monitors PM compliance to ensure services are completed within established intervals; identifies overdue maintenance and takes corrective action to minimize equipment failure and downtime.
• Assigns, prioritizes, and inspects work performed by Fleet Technicians to ensure quality workmanship, safety compliance, and adherence to established standards.
• Supervises assigned personnel, including selection, training, coaching, discipline, and performance evaluation; establishes work priorities, goals, and schedules to support operational needs.
• Coordinates closely with the Service Writer and Inventory Specialist to ensure efficient work order processing, parts availability, repair scheduling, and communication with customer departments; provides operational support during staffing shortages or periods of increased workload.
• Ensures timely, accurate, and complete documentation within the computerized Fleet Maintenance Management System (RTA), including work orders, technician labor, parts usage, maintenance history, downtime, and asset records; monitors staff compliance with established system and documentation requirements.
• Assists the Fleet Services Manager in developing and implementing division policies, procedures, and operational improvements.
• Supports fleet lifecycle management by assisting with vehicle replacement planning, specifications development, and coordination of fleet auctions.
• Oversees the "Make Ready" process to ensure vehicles and equipment are properly inspected, serviced, and prepared for deployment.
• Monitors division expenditures and assists with budget preparation and cost control measures.
• Enforces safety rules and regulatory requirements in shop facilities, work sites, and fuel island operations.
• Coordinates inspection, maintenance, and repair of shop equipment and tools to ensure safe and efficient operation.
• Conducts site inspections, including City fuel islands, to ensure operational integrity, environmental compliance, and accurate fuel accountability; places fuel orders as required.
• Addresses operational concerns, customer service issues, and employee matters in a timely and professional manner.
• Monitors shop performance and workload using established performance measures, including preventive maintenance compliance, vehicle downtime, work order aging, technician productivity, repair turnaround time, comeback/rework, and outsourced maintenance costs; identifies trends and implements corrective actions as needed.
• Analyzes fleet maintenance, utilization, downtime, repair costs, and lifecycle data to identify trends and develop recommendations regarding preventive maintenance intervals, vehicle replacement, repair-versus-replace decisions, outsourcing, staffing, and other opportunities to improve fleet reliability and cost effectiveness. Collaborates with the Data Analytics team to develop and maintain dashboards that track key performance indicators, identify trends, and support data-driven operational and management decisions. Coordinates maintenance and repair of public safety vehicles, recognizing the critical operational requirements and specialized maintenance needs of emergency response equipment.
• Oversees vehicle make-ready and upfitting activities, including coordination of equipment installation, quality control, scheduling, and deployment of new and replacement units.
• Determines whether repairs are completed in-house or outsourced based on cost, complexity, staffing capacity, equipment availability, warranty status, and operational needs. Manages and evaluates outsourced maintenance, dealer, warranty, and specialty repair services, including cost, quality, responsiveness, turnaround time, and warranty recovery; identifies performance deficiencies and recommends changes to vendors, contracts, or service delivery strategies as appropriate. Establishes and maintains effective communication with customer departments regarding vehicle status, repair priorities, anticipated completion dates, recurring maintenance concerns, and operational needs.
• Ensures Fleet Services operations comply with applicable federal, state, and local safety, environmental, transportation, fueling, hazardous-material, and workplace requirements; conducts or coordinates safety inspections, investigates incidents, identifies corrective actions, and promotes a proactive safety culture.

Other job functions include maintaining and performing minor repairs to fuel dispensing systems to support uninterrupted fueling operations, evaluating and recommending new equipment, tools, and technologies to improve maintenance efficiency, safety, and service quality, assisting with the replacement, surplus, and disposal processes for obsolete vehicles, apparatus, equipment, and tools in accordance with City policies, providing technical guidance and hands-on assistance to technicians as needed to support complex diagnostics or workload demands, participating in special projects and operational initiatives as assigned, attending and participating in meetings, conferences, workshops, and professional training to maintain technical knowledge and industry awareness, conducting and participating in meetings as required and preparing division reports as assigned, and performing additional duties and responsibilities as required to support Fleet Services operations.

Knowledge, skills, abilities, and behaviors include embracing and embodying the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.), communicating effectively with peers, supervisors, subordinates, and people to whom service is provided, producing desired work outcomes, planning and organizing work, time, and resources, maintaining knowledge of municipal fleet maintenance and repair practices for light-, medium-, and heavy-duty vehicles and equipment, maintaining knowledge of emerging fleet technologies, knowledge of City policies, procedures, and applicable safety, environmental, and regulatory standards, knowledge of computerized fleet maintenance management systems (FMIS) and related technology used to track work orders, labor hours, parts inventory, costs, and asset records, ability to interpret and apply technical manuals, schematics, diagrams, specifications, and manufacturer reference materials, ability to exercise sound judgment, decisiveness, and problem-solving skills in a fast-paced shop environment with changing priorities, skill in planning, coordinating, scheduling, and tracking preventive maintenance and repair activities to ensure operational readiness, skill in effectively supervising, delegating, and evaluating the work of assigned personnel, skill in providing technical guidance and on-the-job training with an emphasis on safety and quality workmanship, ability to build and maintain professional working relationships with internal departments, vendors, subcontractors, consultants, and customers, skill in effective oral and written communication, ability to remain flexible and adaptable while supporting organizational change and operational demands, ability to analyze fleet maintenance data and performance indicators to identify trends, workload issues, recurring failures, and opportunities for operational improvement, ability to establish accountability, manage employee performance, and address performance or conduct issues effectively and consistently, ability to manage competing priorities and allocate personnel and resources based on operational urgency and customer needs, knowledge of preventive maintenance principles, fleet lifecycle practices, and maintenance performance measures.

Required Qualifications

Minimum qualifications include a high school diploma or GED, supplemented by a minimum of five (5) years of progressively responsible experience in automotive repair and/or municipal fleet maintenance operations; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Minimum of two (2) years of experience in a lead or supervisory capacity overseeing technical maintenance personnel. Possession of ASE certifications is required, with ASE Master Automobile Technician and/or Master Medium/Heavy Truck Technician certification required within the first 12 months of hire. Equivalent industry-recognized certifications may be considered. Preferred qualifications include vocational and/or technical degree with a training emphasis in automotive or diesel technology, APWA Certified Public Fleet Professional (CPFP), Certified Automotive Fleet Manager (CAFM), or equivalent recognized fleet-management certification.

Conditions of employment include passing a drug screen and background check