Virtual Banker

Job Description

Job Description

SUMMARY: Located in Dennison. Processes a variety of customer transactions via video interaction (Interactive Teller Machines – ITMs). Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.

• Receive and process a variety of transactions through ITMs, including, but not limited to, checking and savings deposits and withdrawals, transfers, and account balance inquiries; detecting fraud when possible, holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any cash withdrawal
• Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process. Connect to customers in a way that makes the video interactive solution a personable experience
• Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues about the physical ITM and associated software, as needed
• Perform end-of-day balancing of transactions
• Strong knowledge of bank products and services, with the ability to recognize customer needs and cross-sell bank products
• Participate in the bank’s referral program, and utilize any applicable technology and/or programs to show results effectively
• Operate and balance a terminal and cash drawer daily
• Follows check-cashing procedures in accordance with FNB check handling procedures
• Participate and complete all required training courses
• Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
• Handle all cash (virtual), customer transactions, and customer information in accordance with FNB Security Policy and Procedures
• Motivation to make outbound sales calls to current and prospective clients
• Flexibility with work schedules to accommodate staffing requirements to service needs
• Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
• Accept responsibilities and projects as assigned by a supervisor to add value to First National Bank of Dennison
• Must be able to work in a team environment, positively, with coworkers and the public
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
• Regular, predictable attendance is an essential requirement of this position
• Answer phones and help resolve questions
• Cover at the front line when requested at the office
  
• Characteristics/Requirements:
  • Strong work ethic and easily adapts to change
  • Self-directed motivation
  • Excellent interpersonal skills
  • Superior organizational skills including attention to detail
  • High School Diploma
  • Professional appearance
  • Excellent verbal and communication skills
  • Superior multitasking
  • Self-directed motivation
  • Organizational skills and time management skills
  • Strong attention to detail
  • 1-2 years bank experience required