Customer Service Representative

Customer Service Representative: We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills. Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team. Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace. Essential Job Duties: - Respond promptly to customer inquiries via phone, email, and chat. - Resolve customer complaints and issues efficiently and professionally. - Provide accurate information about products and services. - Document and update customer records with details of interactions and transactions. - Follow up with customers to ensure their issues are resolved. - Collaborate with team members to improve customer service processes. - Identify customer needs and assist them in making informed decisions. - Adhere to company policies and procedures while addressing customer concerns. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Escalate complex issues to appropriate departments or supervisors when necessary. - Participate in training and development sessions to enhance service skills. - Keep up-to-date with the latest product knowledge and updates. - Assist in developing support materials and resources for customers. Preferred Qualifications: -Experience in Service Titan or similar software -Experience in dispatching / customer service in home service industry Compensation details: 18-22 Hourly Wage PI1f31ea62dd8b-25448-41232147aa415a4b-8b21-40fc-a65c-70d2b25ca29a