Airline Customer Service Supervisor in DFW Airport
$163k - $203kHallmark Aviation
WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
About the Role
Responsible for the management and execution of all non-partner lateral attorney hiring across the firm’s US offices. This role will develop hiring strategies and manage searches in support of the Firm's strategic growth goals, all while delivering an exceptional candidate experience. The Manager, Lateral Recruitment should work collaboratively in achieving the firm's and Legal Personnel and Development Department’s goals and objectives, with primary responsibility of domestic non-partner attorney hiring.
Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high ‑ quality service. Fosters and reinforces a positive, solution ‑ oriented (‘can ‑ do’) approach across the team. Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in ‑ person interactions.
What You Will Be Doing
- Manages and drives the start-to-end recruitment process and recruitment lifecycle for lateral attorney recruitment
- Maintains, monitors and tracks recruitment records and metrics, including tracking lateral submission sources and overall agency spending
- Partners with the Director, Legal Recruitment, to build excellent relationships and deliver quality hires under the direction of firm leadership, hiring partners, department leaders and sponsoring partners
- Utilizes databases to market map prospective recruits and coordinate direct outreach through LinkedIn, social media and job boards
- Coordinates with search firms and communicates hiring needs as needed
- Liaises with internal firm functions to ensure a seamless onboarding experience
- Manages the lateral hiring process including reviewing candidate resumes, coordinating interview schedules (with local support), assessing evaluations, and negotiating offers
- Collaborates with Legal Personnel, Professional Development department and other stakeholders to develop and manage orientation and onboarding and integration program for lateral hires.
- Serves as a resource to lawyers throughout their hiring and due diligence process (conflicts process, background checks etc.)
- Co-supervises members of the recruiting team to include objective setting, task delegation, coaching, mentoring and performance management
Required Skills
What You Will Bring to This Position
- Experience working within all legal compliance requirements related to hiring, and experience executing inclusion and opportunity strategies
- Working knowledge of applicant tracking systems, LawCruit preferred but other systems helpful
- Strong communication skills, with a focus on attention to detail, client service and responsiveness
- Ability to work in a fast-paced environment, coordinating multiple projects/initiatives simultaneously while meeting deadlines and business objectives
- High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
- Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.
Required Experience
- A minimum of five years of recruiting experience related law firms. Candidates without legal recruiting/talent management experience will be considered if they have a J.D. and at least 3 years of experience as a practicing lawyer at a large law firm.
Education:
Bachelor’s degree required.
Why Join Us?
- A values‑driven firm that fosters collaboration and respect
- The hiring range for this position is $163,000 - $203,000 annually, with final compensation based on experience, qualifications and internal equity.
- This position is eligible for a Hybrid Schedule
- Medical, dental, and vision insurance
- 401(k) with company match and profit-sharing options
- Paid time off and holidays
- For additional information about our benefits, please click here
Our Commitment
Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodation for qualified individuals with disabilities and otherwise as required by applicable law.
For more information about Equal Employment Opportunity, please click here.
#L1-MB1
#L1-Hybrid
This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.
Qualifications:
What You Will Bring to This Position
- Experience working within all legal compliance requirements related to hiring, and experience executing inclusion and opportunity strategies
- Working knowledge of applicant tracking systems, LawCruit preferred but other systems helpful
- Strong communication skills, with a focus on attention to detail, client service and responsiveness
- Ability to work in a fast-paced environment, coordinating multiple projects/initiatives simultaneously while meeting deadlines and business objectives
- High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
- Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.
$170k - $180k
...major private equity and institutional investors in aviation, airlines, airports, lessors, and aerospace manufacturers. As an independent... ...Consulting, Information Technology, and Sales Industries Business Consulting and Services #J-18808-Ljbffr Alton Aviation ConsultancySuggestedFull timeWork experience placementWork at officeOverseas$85k - $116.4k
...day. Bring any exceptions to the attention of the IP Docketing Supervisor. Enter new records into the docketing database from... ...strong commitment to professionalism, delivering high-quality service, and maintaining a positive, solution-oriented ("can-do") approach...Suggested- A prominent aviation service company is seeking a Supervisor in New York. The ideal candidate will assist the Airline Account Manager with operations, ensuring high-quality standards... ...leadership, effective communication, and customer satisfaction skills are essential. A high...SuggestedFlexible hours
- Southwest Airlines in Boise, Idaho is seeking a Customer Service Supervisor to lead and train Customer Service Agents, Operations Agents, and Skycaps at our station, ensuring that ground operations assignments are completed safely and efficiently. The role requires leadership...SuggestedShift workDay shift
$51k - $86.5k
...during your time off? Join our American Airlines family, and you'll travel the world,... ...American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their... ...* This job is a member of the Domestic Airports Team within the Customer Experience Division...SuggestedWork at officeLocal areaFlexible hoursRotating shift$121k - $161k
...during your time off? Join our American Airlines family, and youll travel the world, grow... ...of the Hubs & Gateways Team within the Customer Experience Division. ~ The pay range for... ...costs Serves as the liaison with the Airport for Security Badge and Employee Parking...Work experience placementLocal areaFlexible hoursShift work$102k - $125k
...Sr Customer Success Expert: Individual Contributor | Flight Deck Solutions | Ground Controls... .... Our solutions enable pilots, airlines, and operators to make smarter decisions... ..., Sales, Support, Product, Engineering, Services, and Business Operations to improve solutions...Immediate startRemote work- American Airlines in New York seeks a Customer Service Manager to lead the front-line team within the Airports Team of the Customer Experience Division. You will drive end-to-end customer service excellence while upholding safety standards and regulatory compliance. You...
- American Airlines in New York seeks a Cargo Services Supervisor to lead airport personnel and ensure a superior customer service experience. You will supervise mail handling, loading/unloading with ground equipment, and maintain safety and compliance with federal regulations...
$110k - $130k
...Island. This role specializes in developing customized domestic and global mobility solutions... ...preferably Salesforce or similar tools; service industry experience preferredHighly... ...Corporation is one of the largest worldwide airport general use vehicle rental companies,...Contract workWorldwide- ...leader in the travel industry offering tailor-made, premium airline amenity concepts. We work with the most prestigious carriers... ...reflected in our employees as much as in our world-class products, customer services and business policies. We have created an entrepreneurial...Full time
$100k - $130k
...monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every... ...Customer Service Manager in New York Airport, NY, US we’re looking for? Your future role...Full timeWorldwide$280k
...evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x...Local areaImmediate startRemote workFlexible hoursShift work$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust... ...challenges.Increase customer engagement with products and services and identify major political barriers to customer success....Full timeWork at officeFlexible hoursShift work3 days per week$90k - $115k
...toward individual growth targets.Qualifications:3-5+ years of experience in digital advertising, adtech, media, SaaS, or another customer-facing commercial role.Proven track record of achieving revenue growth through upselling, cross-selling, account expansion, or consultative...Summer workWork at office$132k - $165k
...complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for...Full timeWork at office- ...the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post... ..., optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues,...
$80k - $140k
...brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor... ...Success Manager in Amazon Vendor Services, where you'll drive business growth for... ...and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence...Work at officeLocal areaFlexible hours$110k - $130k
...Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?... ..., unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn...Work at officeWorldwide3 days per week$81.4k - $122k
...exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid cloud environments, helping... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on...Full timeLive inRemote workVisa sponsorshipFlexible hours$120k - $140k
...both advertisers and publishers-no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve ’s solutions are trusted by more than 90 of the...Work at officeLocal areaRemote work3 days per week$97.5k - $162.5k
Job DescriptionCome join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG’s portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer’s unleash the full power of LSEG by discovering and...Full timePart timeInternship$100k
DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers... ...InfoSum and the client to provide a high level of customized service for the clientBuild the client’s ability to operate the InfoSum...Work at officeFlexible hours- ...core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced,... ...sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships Strategize...Work from homeFlexible hours
$115k - $170k
...ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public... ...4+ years of experience in digital marketing strategy, client services, or account management within a healthcare, pharmaceutical, or...Work at officeLocal areaRemote workWork from home3 days per week- ...strategic planning, and proactive support for Mid-Market and Enterprise accounts, while building scalable, automated playbooks for SMB customers. Act as the voice of the client to Product and Engineering — systematically capturing feature requests and pain points with clear...Full timeContract workLocal areaFlexible hours
$134k - $252k
...opportunities and leave your mark, come join us.THE ROLEAs a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and... ...renewals and growth.WHAT YOU'LL DOOwn the overall post-sales service delivery relationship with key customers, managing everything...Work at officeFlexible hours$150k - $165k
...Austin, Texas / New York / San Francisco or New YorkBusiness - Customer Experience /Full Time /HybridJoin Pigment: The AI Platform Redefining... ...of experience in account management, sales, or professional services at a software/SaaS company.Proven track record of building...Full time$110k - $125k
About the Role:PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media...Work at officeRemote work$151k - $207.9k
...This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.About the role:The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta....Local areaWorldwideFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Airline Customer Service Supervisor in DFW Airport. Be the first to apply!
- customer business manager New York, NY
- bilingual customer service manager New York, NY
- customer service project manager New York, NY
- customer program manager New York, NY
- customer service supervisor New York, NY
- director customer care New York, NY
- senior manager customer operations New York, NY
- customer service office manager New York, NY
- director customer operations New York, NY
- senior manager customer experience New York, NY


