Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Airline Customer Service Supervisor in DFW Airport

$163k - $203k

Hallmark Aviation

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

About the Role

Responsible for the management and execution of all non-partner lateral attorney hiring across the firm’s US offices. This role will develop hiring strategies and manage searches in support of the Firm's strategic growth goals, all while delivering an exceptional candidate experience. The Manager, Lateral Recruitment should work collaboratively in achieving the firm's and Legal Personnel and Development Department’s goals and objectives, with primary responsibility of domestic non-partner attorney hiring.

Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high quality service. Fosters and reinforces a positive, solution oriented (‘can do’) approach across the team. Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in person interactions.

What You Will Be Doing

  • Manages and drives the start-to-end recruitment process and recruitment lifecycle for lateral attorney recruitment
  • Maintains, monitors and tracks recruitment records and metrics, including tracking lateral submission sources and overall agency spending
  • Partners with the Director, Legal Recruitment, to build excellent relationships and deliver quality hires under the direction of firm leadership, hiring partners, department leaders and sponsoring partners
  • Utilizes databases to market map prospective recruits and coordinate direct outreach through LinkedIn, social media and job boards
  • Coordinates with search firms and communicates hiring needs as needed
  • Liaises with internal firm functions to ensure a seamless onboarding experience
  • Manages the lateral hiring process including reviewing candidate resumes, coordinating interview schedules (with local support), assessing evaluations, and negotiating offers
  • Collaborates with Legal Personnel, Professional Development department and other stakeholders to develop and manage orientation and onboarding and integration program for lateral hires.
  • Serves as a resource to lawyers throughout their hiring and due diligence process (conflicts process, background checks etc.)
  • Co-supervises members of the recruiting team to include objective setting, task delegation, coaching, mentoring and performance management

Required Skills

What You Will Bring to This Position

  • Experience working within all legal compliance requirements related to hiring, and experience executing inclusion and opportunity strategies
  • Working knowledge of applicant tracking systems, LawCruit preferred but other systems helpful
  • Strong communication skills, with a focus on attention to detail, client service and responsiveness
  • Ability to work in a fast-paced environment, coordinating multiple projects/initiatives simultaneously while meeting deadlines and business objectives
  • High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
  • Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.

Required Experience

  • A minimum of five years of recruiting experience related law firms. Candidates without legal recruiting/talent management experience will be considered if they have a J.D. and at least 3 years of experience as a practicing lawyer at a large law firm.

Education:

Bachelor’s degree required.

Why Join Us?

  • A values‑driven firm that fosters collaboration and respect
  • The hiring range for this position is $163,000 - $203,000 annually, with final compensation based on experience, qualifications and internal equity.
  • This position is eligible for a Hybrid Schedule
  • Medical, dental, and vision insurance
  • 401(k) with company match and profit-sharing options
  • Paid time off and holidays
  • For additional information about our benefits, please click here

Our Commitment

Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodation for qualified individuals with disabilities and otherwise as required by applicable law.

For more information about Equal Employment Opportunity, please click here.

#L1-MB1

#L1-Hybrid

This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.

Qualifications:

What You Will Bring to This Position

  • Experience working within all legal compliance requirements related to hiring, and experience executing inclusion and opportunity strategies
  • Working knowledge of applicant tracking systems, LawCruit preferred but other systems helpful
  • Strong communication skills, with a focus on attention to detail, client service and responsiveness
  • Ability to work in a fast-paced environment, coordinating multiple projects/initiatives simultaneously while meeting deadlines and business objectives
  • High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
  • Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Airline Customer Service Supervisor in DFW Airport in New York, NY vacancy
  • $170k - $180k

     ...major private equity and institutional investors in aviation, airlines, airports, lessors, and aerospace manufacturers. As an independent...  ...Consulting, Information Technology, and Sales Industries Business Consulting and Services #J-18808-Ljbffr Alton Aviation Consultancy
    Suggested
    Full time
    Work experience placement
    Work at office
    Overseas

    Alton Aviation Consultancy

    New York, NY
    3 days ago
  •  ...A prominent aviation service company is seeking a Supervisor in New York. The ideal candidate will assist the Airline Account Manager with operations, ensuring high-quality standards...  ...leadership, effective communication, and customer satisfaction skills are essential. A high... 
    Suggested
    Flexible hours

    Hallmark Aviation Services

    New York, NY
    5 days ago
  • Southwest Airlines in Boise, Idaho is seeking a Customer Service Supervisor to lead and train Customer Service Agents, Operations Agents, and Skycaps at our station, ensuring that ground operations assignments are completed safely and efficiently. The role requires leadership... 
    Suggested
    Shift work
    Day shift

    Southwest Airlines

    New York, NY
    4 days ago
  • $51k - $86.5k

     ...Customer Service Manager, Airport Workforce Management Location: John F Kennedy Intl Apt (JFK-TRML) Cities: New York City JFK - NY Requisition...  ...both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise... 
    Suggested
    Work at office
    Local area
    Flexible hours
    Rotating shift

    American Airlines Group

    New York, NY
    1 day ago
  •  ...Aviation is seeking a professional Airline Account Manager for a...  ...responsibility ~ Self-driven focus on Customer and Client satisfaction ~...  ...: Minimum 4 yrs Airline Supervisor Experience preferred ~...  ...operates according to schedule and service level agreements Recruit,... 
    Suggested
    Flexible hours
    Shift work

    Hallmark Aviation Services

    New York, NY
    1 day ago
  •  ...network delivering premium content to millions of travelers across airport terminals, lounges, and connected devices. With a focus on...  ...performance and help clients meet their goals Deliver white-glove service by building trust, anticipating client needs, and ensuring a... 

    ReachTV

    New York, NY
    4 days ago
  • $200k - $280k

     ...85, NSE: WIPRO) is a leading technology services and consulting company focused on building...  ...deliver on the promise of helping our customers, colleagues, and communities thrive in an...  ...us at Job DescriptionClient Partner - Airports Wipro invites applications for the role... 
    Minimum wage
    Contract work
    Local area

    Wipro

    New York, NY
    5 days ago
  • American Airlines in New York seeks a Cargo Services Supervisor to lead airport personnel and ensure a superior customer service experience. You will supervise mail handling, loading/unloading with ground equipment, and maintain safety and compliance with federal regulations... 

    American Airlines

    New York, NY
    2 days ago
  • SpringHill Suites New York LaGuardia Airport is seeking a Night Auditor to balance revenue, close the books, and prepare daily operating reports while performing Guest Service Agent tasks. This role requires a high school diploma, night audit or accounting experience,... 
    Night shift

    SpringHill Suites New York LaGuardia Airport

    New York, NY
    4 days ago
  •  ...join our team in the Midwest, Northeast or DFW area. NTT DATA's Insurance practice...  ...insights, solutions, and outcomes that our customers need to succeed across all lines of...  ...digital solutions to deliver superior customer services and innovation. The Client Executive... 

    NTT DATA

    New York, NY
    3 days ago
  • $140k - $240k

     ...like the Buffalo Bills' Highmark Stadium and JFK International Airport. We're building the category-defining back office for trade contractors...  ...next phase of growth, and every hire here directly shapes what customers see next. Role Overview As an early stage Account... 
    For contractors
    Summer work
    Work at office
    Flexible hours

    Trayd

    New York, NY
    4 days ago
  • $100k - $130k

     ...monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every...  ...Customer Service Manager in New York Airport, NY, US we’re looking for? Your future role... 
    Full time
    Worldwide

    ALSTOM

    New York, NY
    5 days ago
  • $280k

     ...evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x... 
    Local area
    Immediate start
    Remote work
    Flexible hours
    Shift work

    Harness

    New York, NY
    3 days ago
  •  ...leader in the travel industry offering tailor-made, premium airline amenity concepts. We work with the most prestigious carriers...  ...reflected in our employees as much as in our world-class products, customer services and business policies. We have created an entrepreneurial... 
    Full time

    TRC Talent Solutions

    New York, NY
    a month ago
  • $104.33k - $156.49k

     ...business and society. The ChallengeWe are looking for a  Senior Customer Success Manager to join our Customer Experience team. In this...  ...required 5-7 years in a client-facing role within a CSM, professional services, or technical consulting role Effective customer-facing... 
    Work experience placement
    Work at office
    Local area
    Worldwide
    Flexible hours
    3 days per week
    1 day per week

    OneTrust

    New York, NY
    7 days ago
  • $85k - $135k

    Job DescriptionMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth...  ...Reporting, Section 16 Insider Reporting & Client-specific custom processes (e.g. custom reports, scripts, etc.)• Prepares accurate... 
    Temporary work
    Worldwide

    Morgan Stanley

    New York, NY
    6 days ago
  • $110k - $130k

     ...Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?...  ..., unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn... 
    Work at office
    Worldwide
    3 days per week

    smartly

    New York, NY
    6 days ago
  • $80k - $140k

     ...brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor...  ...Success Manager in Amazon Vendor Services, where you'll drive business growth for...  ...and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence... 
    Work at office
    Local area
    Flexible hours

    Amazon

    New York, NY
    7 days ago
  •  ...core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced,...  ...sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships Strategize... 
    Work from home
    Flexible hours

    DataCamp

    New York, NY
    3 days ago
  • $100k

    DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers...  ...InfoSum and the client to provide a high level of customized service for the clientBuild the client’s ability to operate the InfoSum... 
    Work at office
    Flexible hours

    InfoSum

    New York, NY
    6 days ago
  • $102k - $110k

    As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions... 
    Work at office

    Datadog

    New York, NY
    7 days ago
  •  ...the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post...  ..., optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues,... 

    Stripe

    New York, NY
    6 days ago
  • $128.2k - $192.2k

     ...re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a...  ...candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.SummaryLocation: USA,... 
    Full time
    Work at office
    Remote work
    Home office
    Flexible hours

    Workday

    New York, NY
    6 days ago
  • $123.1k - $227k

     ...duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world... 
    Full time
    Work at office
    Flexible hours
    3 days per week

    Salesforce

    New York, NY
    4 days ago
  • $125k - $150k

     ...initiatives alongside Sales, Implementation, Marketing, and Product teams to ensure an elite, unified client experience.Be the Voice of the Customer: Serve as the ultimate internal advocate, channeling critical product feedback and strategic client needs directly to our Product... 
    Work at office
    Worldwide
    Flexible hours

    VTS (View The Space)

    New York, NY
    7 days ago
  • $153.85k - $181k

     ...a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund...  ...page.The Team You’ll Work WithWe’re looking for exceptional Customer Success Managers to own and manage portfolios of existing Private... 
    Full time
    Contract work

    Carta

    New York, NY
    7 days ago
  • $130k - $150k

     ...ADP Ventures, Nayya is ushering in the future of health and wealth for all.The RoleNayya is hiring a self-motivated and data savvy customer advocate with a natural ability to build relationships with our rapidly growing customer base. As part of a fast growing company,... 
    Work at office

    Nayya Health

    New York, NY
    7 days ago
  • $128k - $252.5k

    Position Summary Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative...  ...products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives... 
    Local area

    Deloitte

    New York, NY
    5 days ago
  • $78k - $126k

     ...select days, as determined by the business needs of the team. The Customer Success Manager (CSM) partners closely with their assigned...  ...client information to identify product or growth opportunities in service of customer value  Strong verbal and written communication... 
    For contractors
    Work at office
    Flexible hours

    Linkedin

    New York, NY
    2 days ago
  • $151k - $207.9k

     ...This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.About the role:The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta.... 
    Local area
    Worldwide
    Flexible hours
    Shift work

    Okta

    New York, NY
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Airline Customer Service Supervisor in DFW Airport. Be the first to apply!