Front of House Associate

Front of House Associate

Accountable for the overall guest experience and day-to-day execution of front-of-house operations, including customer service, retail presentation, inventory management, cleanliness, organization, and operational readiness. Responsible for maintaining a welcoming, fully stocked, and exceptionally clean bakery while ensuring every guest receives efficient, friendly, and knowledgeable service.

Key Responsibilities

• Able to perform all front-of-house stations as business levels dictate.
• Accurately operate the point-of-sale (POS) system and process cash and credit card transactions.
• Greet every guest promptly and provide friendly, professional service throughout their visit.
• Develop and maintain strong product knowledge of all bakery offerings, beverages, and retail products.
• Confidently answer guest questions regarding ingredients, allergens, preparation methods, and product recommendations.
• Accurately package customer orders while maintaining Co-Dough presentation standards.
• Monitor bakery displays throughout the day and keep them clean, organized, fully stocked, and visually appealing.
• Restock beverages, retail merchandise, sauces, packaging, paper goods, and all front-of-house supplies throughout each shift.
• Perform routine inventory counts of retail products, beverages, packaging, and operating supplies.
• Identify low inventory levels, damaged products, or supply shortages and communicate them to management before they impact operations.
• Assist with receiving deliveries, organizing inventory, rotating products using FIFO, and maintaining accurate inventory storage.
• Maintain cleanliness of all customer-facing areas, including counters, display cases, beverage stations, seating areas, doors, windows, and restrooms.
• Complete opening, mid-shift, and closing checklists accurately and independently.
• Anticipate operational needs and proactively complete tasks without waiting for direction.
• Answer phones professionally and accurately communicate bakery policies, hours, and product availability.
• Assist with online, phone, and in-store orders while maintaining speed and accuracy.
• Maintain a sense of urgency while delivering exceptional customer service.
• Work collaboratively with kitchen and production staff to ensure smooth daily operations.
• Follow all food safety, sanitation, and company operating procedures.
• Follow company attendance, appearance, and uniform standards.
• Adapt to changing priorities and assist in other areas of the bakery as business demands.
• Demonstrate professionalism, accountability, and ownership in all responsibilities.
• Perform additional duties as assigned by management.

Tools & Technology

• Point-of-sale (POS) system
• Cash register and payment terminals
• Online ordering platforms
• Inventory tracking systems
• Coffee brewing equipment
• Refrigeration and retail display equipment
• Labeling systems
• Telephones
• Microsoft Office and Google Workspace (basic)

Minimum Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy in a fast-paced environment.
• Ability to work independently and identify priorities without constant supervision.
• Basic mathematical skills and ability to accurately handle cash transactions.
• Ability to learn POS software and multiple ordering platforms.
• Ability to lift up to 30 pounds.
• Ability to stand and walk for the duration of a shift.
• Ability to maintain a positive, professional demeanor under pressure.
• Ability to work mornings, weekends, holidays, and varying schedules as business requires.
• Previous customer service, hospitality, retail, or food service experience is preferred but not required.