Patient Access Rep - Urgent Care - Full Time

Patient Access Rep - Urgent Care - Full Time

To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team.

Position Requirements:

Minimum Education:

• High School Diploma or equivalent.

Minimum Work Experience:

• Reading, writing, organizing, and filing skills.
• Professional phone etiquette.
• Previous customer service experience.
• Customer service skills.
• Computer and word processing skills.

Position Essential Functions:

Triage

• Answer incoming telephone calls.
• Triage patient phone calls.
• Assess the level of need for each patient call.
• Direct or assist in the solution for the patient.
• Make follow up phone calls as necessary.
• Work with Medical Assistants and physicians to solve patient problems.
• Work with other medical facilities to solve patient problems.
• Respond to patient issues and create solutions.
• Document all interaction for inclusion in the patient electronic medical record.
• File information as needed, scan information as needed.

Scheduling

• Schedule all new and existing patient visits.
• Provide assistance in preparing the patient for their next visit.
• Mail out any necessary forms to patient's home prior to visit.
• Make patient reminder calls when appropriate.
• Work with Medical Assistants and Physicians to create an efficient and effective schedule.
• Serve as an ambassador to patients.
• Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.
• Posts payments from Patients and Third Party payers to EMR, patient form and scan documents.
• Collect Copay and check in-patient.
• Schedule CVH Radiology and check out patient.
• Schedule follow up appointment.
• Balance payments with remittance advice.
• Prepare payments for deposit.

Authorizations/Referrals

• Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians.
• Send necessary records to outside vendors and physicians to facilitate referral.
• Schedule referral when appropriate and notify patient.
• Keep accurate logs of referrals made.

Benefits: If you are scheduled to work part-time at least 24 hours per week and full-time at least 30 hours per week, you are eligible for benefits on the first day of the month following 30 days of employment.

• NO STATE INCOME TAX
• Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account.
• Vanguard 401(k) with match.
• Employer paid Care Flight Membership for your household (full-time employees) (A Division of REMSA).
• Employer Paid Basic Life and AD&D insurance.
• Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
• Earned Time Off, Sick Leave and Paid Holidays.
• Nevada 529 College Fund.
• Unum Employee Assistance Program.
• Employer paid Credit monitoring and Identity Theft Program through CyberScout.
• Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions).
• Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+.
• Paid Volunteer Hours for staff to help in the community.
• and More...

Carson Valley Health is proud to be recognized as a finalist in the

"Best Places to Work" - Northern Nevada, 2021, 2022, 2024, 2025 & 2026!

We look forward to welcoming you to our team!

Days/Shifts vary;